Job Description

At InterContinental London Park Lane, we are currently looking for Assistant F&B Operations Manager to join our team in the Arch Bar and Wellington Lounge, with an immediate start!

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Located within the iconic InterContinental London Park Lane, the Wellington Lounge and The Arch Bar offer two distinctive luxury dining experiences. From the renowned Afternoon Tea and elegant all-day dining in the Wellington Lounge to expertly crafted cocktails and premium spirits in the stylish Arch Bar, our team delivers exceptional service in sophisticated surroundings. Joining us means becoming part of a passionate team dedicated to creating memorable experiences for every guest.

We are seeking a highly motivated Assistant F&B Operations Manager with a passion for hands-on service to support the day-to-day operation. This role requires a leader with a strong presence on the floor and bar, someone who thrives in service and works closely with the senior management team to maintain the high standards expected of a premium London restaurant.

Key Responsibilities:

Oversee and support daily service alongside the Head of Department, with a strong presence on the floor.

Manage and coordinate administrative tasks, including team scheduling, payroll input, and compliance documentation.

Support in employee relations (ER), training, and performance management, ensuring consistent team development.

Contribute to forecasting, budgeting, and cost control, working closely with the leadership team.

Ensure seamless communication between front and back of house teams.

Drive exceptional guest experiences through attentive, proactive service.

Effectively communicate guest feedback to key stakeholders

Assist with implementation of periodical promotions and new menu launches in collaboration with the culinary team.

Requirements:

Minimum 1 year of experience as a manager in a 4 or 5 Star hotel restaurant or high-end bar environment gained within London.

Proven ability to lead teams in a busy, service-driven operation.

Comfortable with both front-of-house service and back-of-house admin responsibilities

Fully flexible with availability – must be able to work a variety of shifts, including weekends and holidays.

Strong interpersonal, organizational, and problem-solving skills

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager enjoys a range of benefits including:

£38,616.76 per annum plus service charge, paid overtime, and other great IHG perks!

31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 

Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

We provide every employee company sick pay and life insurance.

Free meals on duty.

Professional career development with our IHG Leadership programs

Amazing discounts for our hotels and restaurants around the world

50% discount in our F&B outlets

Discounts from over 15,000 stores – all the way from retail to cinema

Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few!

Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?