Job Description

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome.

Assist with managing the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Duties and responsibilities :

Financial returns:

• Participates in the preparation of the hotel's revenue plan and marketing programs

• Ensure all credit and financial transactions are handled in a secure manner.

• Works with Manager in the preparation and management of the Department’s budget

• Controls and analyzes, on an on-going basis, the following:

• Sales

• Costs

• Quality and presentation of food and beverage products

• Service standard

• Condition and cleanliness of facilities and equipment

• Quality of entertainment

• Guest satisfaction

• Marketing

People:

• Works with Manager on Manpower budget.

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Conducts daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results.

• Ensure staffs are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.

Guest experience:

• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.

• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

Responsible business:

• Assists F&B Manager in keeping an up-dated Hotel Policies and Procedures file and up-dated files on all Food and Beverage matters

• Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef.

• Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.

• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.

Accountability :

Supervises a large number of team members in one or two food and beverage outlets and may include banquet facilities. May oversee Restaurant Managers & Supervisors.

Qualifications and requirements :

Bachelors Degree/ Diploma in Hotel Management or equivalent

3-4 years related experience, including managerial experience

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.