A Little Taste of Your Day-to-Day

Every day is different, but you’ll mostly be:

F&B Operations

• Assist kitchen team and overseeing the day-to-day Food & Beverage operation.
• Support operations across restaurants, bar, banquets and other F&B facilities as applicable.
• Ensure all outlets operate efficiently and consistently.
• Manage multiple operational priorities during busy periods.
• Ensure adequate manpower and effective deployment of colleagues.
• Monitor service standards and ensure IHG brand standards are consistently maintained.
• Conduct regular outlet inspections.
• Ensure opening and closing procedures are followed.
• Support Kitchen team in achieving departmental objectives.

Leadership, Coaching & Development

• Direct, coach and develop a team of committed hospitality professionals.
• Lead by example and create a positive service culture.
• Conduct daily briefings and communicate business priorities.
• Monitor colleague performance and productivity.
• Provide coaching and constructive feedback.
• Identify training and development opportunities.
• Support performance management and colleague engagement.
• Encourage teamwork and cross-functional cooperation.
• Develop colleagues for future career opportunities.

Guest & Corporate Experience

• Deliver exceptional guest and corporate experiences by setting high service standards.
• Look for new ways to exceed guest expectations.
• Build strong relationships with guests and corporate clients.
• Handle guest requests, feedback and complaints professionally.
• Ensure effective service recovery.
• Recognise VIPs, repeat guests and IHG One Rewards members.
• Ensure special events, celebrations and corporate requirements are delivered successfully.
• Monitor guest feedback and implement improvements.

Food & Beverage Standards

• Maintain high standards of food and beverage service.
• Ensure food presentation, beverage quality and service delivery meet required standards.
• Ensure responsible business practices are incorporated into daily operations.
• Monitor cleanliness, hygiene and presentation of all F&B areas.
• Ensure menus, promotions and pricing information are accurate.
• Coordinate closely with Kitchen and Stewarding.
• Ensure food and beverage SOPs are consistently followed.

Revenue & Commercial Performance

• Support the General Manager in achieving revenue targets.
• Promote upselling and suggestive selling.
• Encourage the team to maximise revenue opportunities.
• Monitor average check and outlet performance.
• Identify opportunities to improve revenue and profitability.
• Support special promotions, events and F&B initiatives.
• Monitor business levels and adjust manpower and operations accordingly.

Budget & Cost Control

• Work closely with the Finance team /Sales team/ Kitchen team/ General Manager to monitor departmental budgets.
• Assist in setting, monitoring and refining F&B budgets.
• Monitor food, beverage and labour costs.
• Control wastage, breakage and pilferage.
• Ensure appropriate portion control.
• Monitor consumption and operating expenses.
• Review outlet performance against budget.
• Support forecasting based on occupancy and business levels.

Inventory & Procurement

• Monitor F&B inventory and operating supplies.
• Ensure appropriate stock levels are maintained.
• Support regular stock counts and reconciliation.
• Monitor stock movement and consumption.
• Minimise wastage and stock variance.
• Coordinate with Stores, Purchasing, Finance and Kitchen.
• Ensure proper receiving, storage and issuing procedures.
• Support vendor performance monitoring.

Food Safety, Hygiene & Compliance

• Ensure compliance with applicable food safety and hygiene requirements.
• Ensure colleagues follow safe food handling practices.
• Monitor food storage and temperature controls.
• Ensure personal hygiene and grooming standards are maintained.
• Ensure cleaning and sanitation schedules are followed.
• Ensure required certifications, permits and licences are maintained as applicable.
• Educate colleagues on relevant health, safety and statutory requirements.
• Support internal and external audits.

Banquets & Events

• Support the planning and execution of conferences, meetings, banquets and social events.
• Coordinate with clients and internal departments to understand event requirements.
• Ensure appropriate manpower and equipment are arranged.
• Monitor food and beverage service during events.
• Ensure setup, service and breakdown are completed as per standards.
• Follow up on guest/client feedback after events.

Sustainability & Responsible Business

• Support IHG responsible business initiatives.
• Reduce food and beverage wastage.
• Monitor water and energy consumption.
• Encourage responsible use of resources.
• Promote waste segregation and recycling.
• Reduce unnecessary use of disposables.
• Train colleagues on sustainable F&B practices.

Coordination With Other Departments

Work closely with:

• Kitchen – food quality, preparation and service timing.
• Finance – budgets, revenue, costs and stock.
• Front Office – guest preferences, VIPs, groups and special occasions.
• Housekeeping – cleanliness and hygiene.
• Engineering – equipment and maintenance.
• HR – recruitment, training, engagement and performance.
• Security – safety, incidents and emergency situations.

Responsibilities

For Holiday Inn Express Goa Morjim, support:

• F&B opening action plans.
• Recruitment and onboarding of F&B colleagues.
• Development and implementation of SOPs.
• Restaurant, bar and banquet setup.
• Menu and service preparation.
• Procurement of operating equipment and supplies.
• Establishment of par stocks.
• Vendor coordination.
• Mock service and operational trials.
• Staff training and service simulations.
• Food safety and hygiene readiness.
• Budget preparation and cost planning.
• Coordination with Kitchen, Finance and other departments.
• Inspections and IHG brand readiness.
• Soft opening and opening activities.

Key Performance Indicators

• F&B revenue achievement
• Guest satisfaction
• Average check value
• Food and beverage cost
• Labour cost
• Upselling performance
• Guest complaints and service recovery
• Food wastage
• Stock variance
• Outlet productivity
• Banquet/event performance
• Hygiene and food safety scores
• Audit performance
• Training completion
• Colleague engagement
• Overall F&B profitability

What We Need From You

Education

• Bachelor's degree / higher education qualification / equivalent in Hotel Management, Hospitality, Culinary Arts or a related field

Experience

• Minimum 3+ years of related Food & Beverage experience, including supervisory/management experience.
• Experience in a branded or international hotel is preferred.
• Experience managing restaurant, bar, banquet or multiple F&B operations.
• Pre-opening experience will be an advantage.

Skills & Competencies

• Strong Food & Beverage operational knowledge.
• Excellent communication and interpersonal skills.
• Strong leadership and people-management skills.
• Guest-focused approach.
• Good commercial and financial awareness.
• Budgeting and cost-control knowledge.
• Strong problem-solving and decision-making skills.
• Good organisational and planning skills.
• Ability to manage multiple priorities.
• Ability to work under pressure.
• Proactive and hands-on approach.
• Strong attention to detail.
• Strong team player.

Language & Certifications

• Fluent English is required.
• Proficiency in the local language(s) is an added advantage.
• Must obtain and maintain certifications, licences or permits required by applicable local governmental authorities.

IHG True Hospitality

True Attitude – Create genuine and welcoming experiences for every guest.

True Confidence – Lead the team with professionalism and confidence.

True Listening – Understand guest and colleague needs.

True Responsiveness – Respond quickly and effectively to guest requests and operational challenges.

What You Can Expect From Us

We give our people everything they need to succeed, including:

• Competitive salary and benefits
• Full uniform
• Impressive IHG colleague room discounts
• Learning and development opportunities
• Some of the best training in the hospitality business
• Career growth opportunities within IHG Hotels & Resorts
• Employee wellbeing initiatives
• Inclusive and collaborative working environment
• Opportunity to be part of the upcoming and growth journey of Holiday Inn Express Goa Morjim

Our Commitment

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts promotes a culture of trust, support and acceptance, welcoming different backgrounds, experiences and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

Through our myWellbeing framework, we are committed to supporting colleague wellbeing across health, lifestyle and workplace.

Join Holiday Inn Express Goa Morjim and become part of our ever-growing global family.