Job Description

Key purpose:

This position assists the Food and Beverage Manager, in leading the Food and Beverage operation, by establishing and implementing its strategic mission in a world class operation. The position is responsible for supervising the overall success of the day-to-day operation, providing an environment for team members to thrive and excel in through development of products and ideas to enhance guests' satisfaction.

Duties and responsibilities:

• Assisting the Food and Beverage Manager in the business planning and development, reporting and procedures, ensuring all activities are conducted in accordance with approved Standard Operating Procedures.
• Responsible for the day-to-day operation of the venue. Coordinating and participating in service and production with the kitchen, stewarding and bars to achieve a consistently high standard of service and product thus ensuring guests satisfaction.
• Assisting the recruitment of staff in conjunction with the Food and Beverage Manager and the recruitment department.
• Monitor and manage inventory levels across the department and locations ensuring all equipment required is serviced and maintained and ready for service.
• Appraise, encourage, coach and counsel staff utilizing a performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
• Participate in all training programs as requested by management.
• Facilitate internal training programs for frontline staff.
• Manage the FOH team to ensure a high standard of food and beverage service for guests across different locations.
• Facilitate and execute any special request that are required from the guests.
• Responsible for ensuring all front areas to be in pristine condition and readily available for the guests.
• Responsible for ensuring a constant availing butler service, performing all owner duties with the sense of priority and dedication, serving in a calm, discrete and courteous manner, respecting timing standards.
• Understands different service types and can actively execute and train staff of different service types.
• Takes notes of all the information, updates and instruction and documenting appropriately.
• Create a safe, comfortable, and friendly working environment to enable the team to deliver an outstanding overall level of service.
• Maintain effective communication with all Food & Beverage related departments, ensuring the guests requests and preferences are anticipated and handled effectively as well as ensuring that the F&B team on duty are fully conversant with the days operations and responsibilities and tasks.
• Ensure that impeccable grooming standards are maintained by the team, whilst personally presenting a professional image.
• Understands and strictly adheres to the Rules & Regulations of the Company and the policy on Fire, Hygiene, Health and Safety.
• Works closely with other dpeartments keeping an open line of clear concise communication.
• Carries out any other reasonable duties and responsibilities as assigned out of the list.

Qualifications and experience:

• The position is preferred for females
• Diploma/Degree in Hotel Management or related field
• Previous experience in a Food & Beverage/Restaurant operations leadership role
• Passion for leadership and teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills

Language Requirements:

Candidate must speak one of the following native languages as well as be fluent in the English Language:

• Arabic
• German
• French
• Dutch
• Italian
• Dutch
• Spanish
• Romansh
• Portuguese
• Swedish
• Finnish
• Norwegian
• Indonesian
• Filipino
• Mandarin Chinese or Malay or Tamil