Job Type:
Full time
Exempt/Non Exempt:
Salary
Position Schedule / Shift: Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position.
As an Assistant Manager,you’llsupport the Facility Manager in overseeing the daily operations of the automotive repair facility. This roleis responsible forhelping drive operational performance, supporting team development, managing workflow, and ensuringa high levelof customer service. The Assistant Manager helpsmonitorkey business metrics,assistwith employee coaching and development, and provide leadership and operational support to ensure efficient shop operations and a positive customer experience.
Key Responsibilities
Support daily shop operations, including financial performance, expenses, inventory, and workflow.
Monitor business results and help drive productivity, revenue, and profitability goals.
Supervise and coach Service Advisors and other team members to meet performance and customer service expectations.
Partner with the Facility Manager on employee development, performance management, and policy compliance.
Resolve customer concerns andmaintaina high levelof customer satisfaction.
Promote safety compliance andassistwith incident investigations and corrective actions.
Help ensure the location meets operational, customer service, and businessobjectives
Partner with the Facility Manager to drive customer satisfaction, employee engagement, productivity, volume, revenue, gross profit, and overall business performance.
Qualifications
Required
High school diploma, GED, and/or technical school certificationrequired
Valid driver's licenserequired
At least 1 year of experience working with automotive or truck systems.
Ability to analyze financial and operational data,identifyopportunities and risks, and make sound business decisions.
Proven leadership, teamwork, and relationship-building skills.
Strong communicationskills with the ability to work effectively with employees, customers, business partners, and leadership.
Results-driven and able to perform in a fast-paced environment while handling multiple priorities and challenging situations.
Preferred
Bachelor’s Degree preferred.
Previous supervisory or management and/or project management experience.
Customer service and sales experience.
Work Environment
This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).
Frequent standing and walking.
Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
Compensation& Benefits Overview
ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.)
Compensation
Assistant Facility Managers will earn a competitive annual salary of $55,000 - $70,000 with monthly bonus potential based on performance. Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program (confidential support services)
Financial Protection & Insurance
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
Retirement & Savings
401(k) plan to support long-term financial goals
3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting
Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Time Off & Leave
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.
Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.
Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.
Paid Holidays:
Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.
Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
Paid leave programs, including parental, bereavement, jury duty, and military leave
Career Growth & Education
Tuitionassistance(up to $5,250 annually; 80% covered by ACG)
Professional certification support with 100% reimbursement for eligible programs
Opportunities for career development and advancement
Additional Perks
Complimentary AAA membership with roadsideassistanceand travel discounts
Adoptionassistanceprogram
This position is expected to remain posted through 9/15; however, it may close at any time once a qualified candidate pool isidentified
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
