Job Description

About the role

The Assistant Facilities Manager will play a pivotal role in ensuring the smooth and efficient operation of Mānawa Bay Premium Outlet Centre's facilities.

As the Assistant Facilities Manager, you will be required to have a solution focused mindset, show initiative, and accountability in ensuring that Mānawa Bay achieves day to day operational excellence, ensuring a safe, clean and functional environment for retail tenants and visitors.

Working closely with the Facilities Manager and the Centre Management Team you will be responding promptly to unexpected issues relating to all facilities management matters, analyse and identify solutions, including implementing corrective actions in a timely manner.   

Work hours and role requirements will be across the access and trading hours of the Centre 7 days a week, this role will need to ensure coverage of the team and appropriate management during those times. The working week for this position will be Sunday – Thursday.

Some of your key accountabilities will be to:

• Focus on and manage the day-to-day soft services operations (including cleaning and security)

• Lead and champion the waste management strategy and implementation in line with our sustainability initiatives
• Be a great communicator with customer service skills

• Coordinate contractor activities to minimize disruption to the shopping experience

• Manage relationships with external contractors and ensure that work completed within the shopping centre is compliant with all relevant regulations, codes, and standards

• Scheduling planned preventative maintenance and issuing purchase orders

• Undertake tenancy co-ordination for new fitouts with the retail delivery manager

• Oversee carparking systems and traffic management within the Mānawa Bay carpark

• Conduct and document regular inspections and audits to identify potential non-compliance issues

• Promote and maintain Health & Safety standards for the Centre and fit out works
• Assist and maintain the relevant facility systems (including HVAC, electrical, plumbing, access control and fire protection), monitor system performance, identify potential issues, and implement corrective solutions

• Role model Auckland Airport’s commitment to “People First” Health, Safety & Wellbeing approach

• Ensure efficiencies of centre activity by proactive management of customers, queues, cleanliness and common space use

What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.   

To ensure your success in this role, you will need:

• 3+ years facility management experience or similar, ideally in a shopping centre environment

• Understanding of building facilities management (shopping centre or other retail desired)

• Ability to work independently and within a team

• Proven experience in a customer facing environment (ideally within retail or hospitality)

• Experience with Building Management Systems (BMS) is ideal

• Capability to learn new systems including lighting, digital, signage and carpark management

• Excellent relationship-building and communication skills at all levels of an organisation

• Ability to think strategically and solution focused

Apply today

It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

If this role sounds like you, we’d love to hear from you. Apply online now.

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