Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Roles and Responsibilities:

People Management

– Manage and coach team

– Develop and sustain a high-quality well motivated team

– Ensure high staff morale, trust and work ethics

– Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

– Mentor and enable Training & Development of team members

Client/Stakeholder Management

– Proactively engage stakeholders to ensure that on site client’s expectations are met

– Build and develop effective client / stakeholder relationships across multiple levels of the organization

– On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management

– Ensure vendors are well-managed, delivering services on time and within budget

– Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Contracts Management

– Plan and manage all contracts to ensure that they are professionally delivered at the right costs

– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

– Ensure contracts are continually assessed to deliver best value to the client

Finance Management

– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics

– Ensure financial processes are followed at all times

Health & Safety Management

– Ensure the provision of a safe working environment

– Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

– Recommend continuous quality improvement practices and implement Industry Best Practice operations

– Implement building procedures and performance measures and ensure they are maintained at all times

– Ensure all Critical Environment (CEM) requirements are met

– Review existing operations regularly to reduce costs and improve operational standards

– 24/7 emergency call support and site attendance is required

Risk Management

– Ensure a property risk management program including audits is implemented and maintained

– Ensure disaster recovering and business continuity plans are implemented and maintained

– Ensure escalation procedures and incident reporting procedures are implemented and in place

– Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION:KEY SELECTION CRITERIA

Ideal Experience

– Tertiary qualificationin facilities management, building, business or other related field &/or3-5 years experience in facilities, property management, hospitality or related field

– Has experience working inFinancial Services/Banking environment

– Excellent people skills and ability to interact with a wide range of client staff and demands

– Knowledge of Occupational Safety requirements

– Strong PC literacy and proven ability to manage daily activities using various systems.

– Demonstrated experience with continuous improvement initiatives highly desirable

– Knowledge of vendor management for specialized services

– Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

– Proven capacity to understand and interpret commercial contracts

– Budget management and financial analysis skills

Critical Competencies for Success

– Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements

– Set stretch targets for self to achieve maximum team performance

– Sets stretch targets for team to achieve maximum team performance

– Able to make difficult decisions and resolve problems or improve operations.

– Actively searches out opportunities to achieve best results

– Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.

– Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.

– Listens effectively and communicates through actions and example. Has strong written and oral communication skills

Other Personal Characteristics

– Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English, Cantonese and ideally Mandarin),also an active listener

– Passion for quality – has an eye for detail to make sure the best delivery of services

– Self-motivated; confident & energetic

– Ability to effectively deal with stressful situations

– Flexible – able to adapt to rapidly changing situations

– Strongly goal-oriented – able to focus on meeting all performance targets

– Is a team player – able to cooperate and work well with others to meet targets

– Proven ability to initiate and follow through with improvement initiatives

– Exhibits honesty & trustworthiness

– Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS

INDIRECT SUPPORT

REPORTING TO

Senior Facilities Manager

Location:

On-site –Macao, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.