Job Description

Assistant Facilities Manager

Department: Facilities

Employment Type: Permanent - Full Time

Location: London Heathrow

Reporting To: Head of Facilities and Property

We are looking for a talented individual to join our team at London Heathrow. This is an excellent opportunity to progress your career in Facilities as part of a global organisation.

As the Assistant Facilities Manager your role will be to support the effective delivery of facilities management services across the UK portfolio, based at London Heathrow with regular travel to Gatwick and occasional Nationwide travel.

The role focuses on contractor management, service delivery, compliance, and continuous improvement to ensure a high-quality, safe and efficient working environment for all.

In exchange we offer a competitive salary and benefits package as well as opportunities to develop your career at WFS.

Your main responsibilities on a day to day basis will be:-

• Provide day-to-day management of outsourced service partners, ensuring contractual compliance, quality of service, and effective delivery of all services.
• Support the introduction, implementation, and ongoing development of a Computer Aided Facilities Management (CAFM) system.
• Assist with the design, development, and delivery of facilities management and compliance dashboards to support performance monitoring and reporting.
• Deliver and manage minor works and small-scale projects from inception through to completion, ensuring delivery within agreed timescales and budgets.
• Maintain effective communication with internal customers, responding professionally to issues, feedback, and service requests.
• Support compliance with all relevant statutory, regulatory, and health and safety requirements.
• Increase visibility, presence, and availability across the estate to proactively identify issues and support operational needs.

To be successful in this role you will need:-

• Experience working within facilities management or maintenance co-ordination.
• Knowledge of contractor management, performance monitoring and understanding of planned and reactive maintenance delivery.
• Experience of or involvement in CAFM system implementation or operation.
• Strong organisational and coordination skills with the ability to manage multiple workstreams.
• Excellent communication and stakeholder engagement skills.
• Good understanding of health and safety and compliance requirements within facilities management.
• IWFM and IOSH qualifications (or equivalent) are desirable but not essential.
• Proactive and solution-focused approach.
• Strong attention to detail.
• The ability to work collaboratively as part of a team.
• A professional and customer-focused attitude.
• To be flexible and adaptable to changing priorities.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.