Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Stewarding Manager is responsible for standardizing, maintaining, and continuously improving quality of cleanliness and maintenance in all back-of-house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.

HOW YOU WILL CREATE THE EXTRAORDINARY

• The overall cleanliness of all F&B related BOH areas
• Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives
• Develops highly skilled, successful employees, sets realistic and measurable service standards and goals
• Oversees and / or conduct inspections of back of the house areas for cleanliness and maintenance of equipment
• Supervises the cleaning necessary to meet the requirements of the SNHD
• Accompanies SNHD Inspector during regular health inspections and on property visits
• Conducts internal health inspection in conjunction with the Executive Chef/ safety team
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands
• Continuously improves BOH related services by evaluating problems using feedback or data
• Communicates challenges plans BUZZ sessions and facilitates problem-solving meetings with team
• Keeps team well informed of property promotions and events
• Consistently follows company policies, procedures and industry regulations
• Practice and observe safety rules and regulations and ensure others do the same.
• Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to hotel requirements
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback
• Inspect grooming and attire of staff; rectify any deficiencies
• Holds managers, supervisors and employees accountable
• Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion
• Clearly understands and abides by the CBA Union contract
• Develop training plans and assist in the training and supervision of department staff
• Ensure that cleanliness of all kitchen and stewarding equipment is adhered to
• Maintain complete knowledge of correct maintenance and use of equipment
• Establish a preventative maintenance program for all machinery and maintain accurate records of program
• Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning
• Responsible for the delegation of job duties to work force
• Oversees the disposal of trash and garbage
• Assists the restaurant’s general managers and chefs in evaluating par levels and supplying operating equipment
• Maintain inventory and record keeping for all dinnerware, flatware, glassware, and linen
• Assists in maintaining the stock of China, glassware, silverware and other operating supplies
• Develop strategic buying practices and work with Executive Chef to ensure the best price and quality of products
• Check storage areas for proper supplies, organization and cleanliness
• Monitor and ensure that all temperature and chemical solution requirements are met regarding dishwashing, pot washing and storage
• Identify dish machine problems by inspecting washed wares; resolve problem situations
• Prepare contingency plans for equipment which cannot be repaired immediately
• Monitor and maintain pest control requirements in accordance with hotel standards
• Perform training sessions with staff, ensuring that service is technically proficient
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications
• Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards
• Respond to emergency situations accordingly
• Meet with the property Executive Chef and review the kitchen needs daily
• Monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials
• Order sanitation product and supplies and control inventory to stabilize costs and waste and ensure supplies are adequately stocked throughout kitchen areas
• Perform all other job-related duties as requested

WHAT YOU WILL NEED

• Must be 21 years of age or older

• Minimum of 5 years’ experience in a similar role I a high-volume food service or food processing environment
• College Degree in Business Management or Culinary Arts preferred
• Serve Save Certified
• Able to manage team of 15-20 managers and supervisors and 200 hourly employees
• In-depth knowledge of the latest cleaning and sanitation practices including chemicals
• Passionate approach to streamline operational procedures and increase productivity of department
• Excellent communication and administration skills
• Passion to explore and test latest technologies
• Applies best industry best practices
• Ability to maintain and further develop the standards set by Caesars Entertainment
• Work requires effective communication in English, both verbal and written form in a professional manner
• Must present a neat and professional appearance
• Bilingual abilities are preferred but not required
• Flexibility with working various shifts

ADDITIONAL REQUIREMENTS

• Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds
• Ability to work in confined spaces
• Eye/hand coordination and manual dexterity
• Ability to distinguish letters, symbols, and colors
• Normal vision and hearing range
• Requires mobility
• Operate in a working environment that is subject to varying levels of cold, heat, and noise
• Observe and direct the actions of subordinates and to inspect any areas for which responsible
• Review and comprehend all necessary documentation
• Use the equipment associated with the position
• Effectively and efficiently move around kitchen and restaurant areas
• Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant
• Must be able to lift up to 50 lbs.
• Must be able to obtain ServSafe Certification or Proctor

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):

• Stewarding Supervisor
• Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.