Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position supervises and coordinates the daily operations of the Housekeeping Department.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Perform routine quality inspections of all Hotel public areas and guest rooms to ensure departmental standards and performance standards are met. Focus on our Perfect Room Program including a weekly walk thru.*

• Respond to guest questions and concerns. Resolve complaints in order to maintain guest satisfaction.*

• Assist with the creation and implementation of systems for inspecting and managing the quality of housekeeping services. Ensure consistently high standards in all areas of Housekeeping.*

• Assist with hiring, training, and providing career development for housekeeping staff. Conduct performance evaluations and provide feedback to employees. Manage staff performance to ensure it is in line with the Forbes standards.*

• Maintain good communication and working relationships with the Front Desk and Engineering. Effectively connect housekeeping staff to other Hotel departments to provide resolutions to issues.*

• Assist with the morning line ups, quarterly department meetings, team building activities, and extended learning opportunities.*

• Order and receive supplies to maintain appropriate inventory levels of cleaning supplies for Hotel operations.

• Assume functions of a Housekeeper as necessary. Clean Hotel guest rooms and public spaces.*

• Perform other duties as assigned, including Manager on Duty rotation.

Qualifications:

• Minimum of 3 years of related experience.

• Industry Experience - Hospitality/Tourism

• Minimum of 1 year supervisory experience.

• 18 years of age or older.

• Associate’s degree - Hotel Restaurant Management

• Relevant work experience can be substituted for education - 5 years

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Frequent (34-66%)

• Climbing Stairs Frequent (34-66%) (8ft maximum height)

• Lifting Frequent (34-66%) (25lbs maximum weight)

• Reaching Overhead Frequent (34-66%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Frequent (34-66%)

• Sitting Occasional (<33%)

• Standing Frequent (34-66%)

• Walking Constant (>67%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer