Job Description

At Kimpton Fitzroy London, we are looking for an Assistant Executive Housekeeper to join our growing team.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As an Assistant Executive Housekeeper, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

We are looking for an Assistant Executive Housekeeper to support the Executive Housekeeper with the effective and efficient running of the housekeeping team, with direct accountability for defined processes within the department ensuring financial targets are achieved whilst maintaining the highest of standards to ensure guest expectation is consistently exceeded.

You will assist The Executive Housekeeper to ensure the housekeeping team maintain high-quality standards, ensure Housekeeping SOPs, IHG Brand Standards and agreed departmental standards are consistently followed, spot check the Floor Housekeeper / Room Attendant according to IHG standards whilst monitoring and checking the VIP arrival / ensuring housekeeping are meeting all requirements/ Front Office are being kept informed of status.

What we need from you:

• To have led a team in a hotel department for 2+ years in a similar environment
• Proven track record with success at coaching and training and implementation of process and audit
• Proven record of self initiative and demonstrating capability to lead a team.
• Demonstrates collaboration with other departments.
• Shows awareness of market trends and has the ability to implement new initiatives.
• Thorough knowledge of statutory regulations ensuring the business is always operated within the law.

Technical Skills & Knowledge

• Comfortable using hotel systems and Microsoft Office; experience with Opera and Unifocus is desirable.
• Demonstrates relevant functional experience and good knowledge of relevant topics.

We are committed to offer and provide our Assistant Executive Housekeepers with a competitive salary and a large range of benefits:

• Competitive Salary plus service charge and great IHG perks!

• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated). Plus, the opportunity to take part in volunteering days if you wish to do so.

• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Free meals whilst on duty prepare by skilled chefs!

• Worldwide employee and friends & family hotel room discounts

• Discounts off your supermarket shop, other shopping, and experiences through our portal!

• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie

• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders

• Season ticket loan.

• Life insurance

• Regular sporting and social events

• Most importantly, we’ll help you grow and develop you as an individual

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.