Job Description

REQ13854 Assistant Executive Housekeeper (Open)

The Assistant Executive Housekeeper is responsible for assisting the Executive Housekeeper in the overall planning and operation of the Housekeeping Department to ensure that Company’s service standards and guests’ expectation are met or even exceeded.

PRIMARY RESPONSIBILITIES:

• To ensure the Housekeeping Department is managed efficiently according to the established concept statements and adhere to Hotel’s Policies and Procedures.
• To monitor and ensure room servicing and cleanliness standard are maintained at all times.
• To work closely with Front Operations and Property Services Department to ensure that the rooms maintenance program is carried out in an efficient and effective fashion.
• To assist with the preparation of the annual Rooms Business Plan ensuring Divisional Objective fully concurring with the business objectives of the hotel and needs of employees.
• To interview, select, coach, develop and lead Housekeeping employees to work according to the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks.
• To delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
• To develop and assist with training activities focused on improving skills and knowledge.
• To ensure employees have a complete understanding and comply with the rules and regulations.
• To boost employees’ morale and provide mechanisms for performance feedback and development.
• To effectively communicate guiding principles and core values to all levels of employees.
• To support all CSR activities and special employee training according to the company CSR goals & objectives.
• To review, simplify and upgrade the operation process with consistency at all times while maintaining the company standards.
• To adhere to all Company policies and procedures.
• Report accidents, injuries, unsafe work conditions and/or security issues to supervisors.
• Perform other reasonable job duties as assigned by superior from time to time.
• To lead the team to practice and deliver Sustainability initiatives and programs

KEY PERFORMANCE INDICATORS:

• Achievement of KPOs and KPI
• Implementation of strategies according to business plans

Experience

• Minimum 2 years working experience as an Assistant Housekeeper in a five-star hotel, and/or

experience as an Assistant Executive Housekeeper in a five-star hotel.

Education

• Professional Diploma or graduate diploma in related discipline.

Skills / Competencies

• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Team player, who values teamwork, has good team building skills and able to communicate effectively with all levels of employees.
• High degree of integrity. Strong leadership. Natures and develops employees, encouraging innovation.
• Good trainer, able to facilitate at all levels.
• Fluent in both written and spoken Cantonese / Mandarin / English

Advantageous Skills

• Excellent interpersonal / presentation skills are preferred.