Job Description

Specific Job Functions:

• Supervise housekeeping employees to ensure they adhere to and enforce company and housekeeping policies.
• Maintain records including repairs needed, lost and found items, and quality of work completed by employees.
• Inspect rooms to ensure they are up to property standards.
• Ensure guest room attendants (GRA) are conforming to the health laws and standards set by the property.
• Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner.
• Work with Engineering to ensure all maintenance concerns are handled appropriately.
• Work with scheduling to ensure proper staffing.
• Manage assigned operational functions consistent with the strategic plan and vision for the department, division and property.
• Manage the delivery and measurement of guest service consistent with the Company’s core service standards and brand attributes.
• Provide input into research, development, evaluation, and implementation of new products, services, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs.
• Manage human resources responsibilities including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company’s diversity commitment; adherence compliance with company policies, legal requirements and collective bargaining agreements.
• Coordinate turn-down services and other special requests made by VIP Services and VIP guests.
• Control expenses by voluntary staff reductions when necessary.
• Instruct employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• At least two years housekeeping supervisory experience preferred.
• Previous experience with Collective Bargaining Agreements preferred.
• Previous experience supervising at least 25 employees preferred.
• Knowledge of cleaning procedures and OSHA regulations preferred.
• Excellent customer service skills required.
• Must have a professional appearance and demeanor.
• High school diploma required, bachelors preferred.
• Bilingual (Spanish) preferred.