Job Description

Join our Team

About this opportunity:

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

• Monitor services and manage events at the 1st level.
• Assess trends identified from customer complaints.
• Manage and resolve incidents at the 1st level.
• Escalate and track incidents.
• Initiate problem management and support corrective maintenance execution.
• Monitor and improve customer experience based on use cases.
• Planned activity support & group mail box management.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Should have good knowledge on Network operation centre (NOC).
• Must be proficient in basic telecommunication fundamentals.
• Understanding the importance of SLA and RT.
• Quick learner and flexible for Operations requirement
• Essential good verbal and written communication Skills
• Good / Excellent knowledge of GSM call flow
• Understanding of ITIL
• Basics Linux and Charging System Understanding.
• Should have experience of 5+ years of experience in telecom or NOC.
• Willing to work in shifts in 24*7 support team.
• Monitoring of alerts via monitoring tools like OneFM, Grafana
• TT creation within required SLA through TT creating tools oneTM, ITSM

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”