Job Description

Position Snapshot

Location: Petaling Jaya, Selangor, MY
Full-time
Bachelor’s Degree
4+ years of experience

Nestlé Nespresso International

Nestlé Nespresso has been one of the most successful operating unit of the Nestlé Group, the world's leading food, beverage, nutrition and wellness company.

It has pioneered the portioned coffee market to provide premium coffees and related products/services, both in-home and out-of-home.

While benefiting from Nestlé's expertise, Nestlé Nespresso is a strategic business unit, with its unique business model, having the end-to-end responsibility from coffee sourcing to marketing, delivering premium coffee products and services to the end-consumer through its diverse sales channels (Retail, e-Commerce, contact center). Find out more about us on www.nespresso.com/careers

The Assistant eCommerce Operations Manager drives the commercial performance and day‑to‑day operational excellence of Nespresso’s B2C/B2B eCommerce platforms and Marketplace Official Stores. This role identifies growth opportunities, ensures flawless campaign execution, and enhances customer experience to achieve key KPIs including revenue, conversion, and new member acquisition.

What will be your key responsibilities..

• Oversee daily eCommerce operations across B2C, B2B, mobile app, and Marketplace stores to ensure a seamless, conversion‑optimized customer journey and consistent brand experience.
• Monitor site and revenue performance using GA4 and Power BI, acting quickly on issues across traffic, funnel metrics, bounce rates, and daily sales vs. targets.
• Lead end‑to‑end commercial campaign management on both D2C and Marketplace channels—planning, requirements gathering, QA, setup, and reporting—while collaborating closely with platform KAMs and Social Sellers.
• Ensure quality assurance across all B2B, B2C, and Marketplace platforms, maintaining accuracy, consistency, and an optimal customer experience.
• Manage marketplace operations, ensuring accurate product information, pricing, and strong commercial readiness.
• Recommend promotional plans aligned to business objectives and campaign calendars.
• Support post‑campaign reviews, identifying insights, operational gaps, and future improvement opportunities.
• Manage the eCommerce project portfolio, coordinating with webmasters and HQ to deliver timely setups, testing, launches, and post‑mortems.
• Serve as the primary escalation owner for onsite issues, coordinating swift resolution with internal teams, regional/HQ tech stakeholders, and external partners
• Collaborate cross‑functionally to scope, plan, and execute initiatives with online impact, ensuring each project drives traffic growth, stronger engagement, higher add‑to‑cart rates, improved conversion, and incremental revenue.
• Accelerate key enablers that reduce friction and enhance the end‑to‑end customer journey—for example, improving upsell pathways, optimizing checkout flows, and proposing new payment methods.

What your experience should include..

• Bachelor’s degree with more than 4–6 years in eCommerce operations, digital marketing, or commercial management.
• Experience in FMCG, retail, consumer electronics, or marketplace‑driven industries.
• Comfortable working in matrix organizations with regional/HQ structures.
• Competence with analytical tools like GA4, Power BI, or equivalent.
• Good understanding of online acquisition channels and their impact on eCommerce performance.
• Strong hands‑on experience on eCommerce platform management, including content management, merchandising, A/B testing, and personalization.
• Strong business acumen, with a bility to understand P&L drivers, promo mechanics, and revenue levers.
• Experience contributing to sales forecasts, target tracking, and campaign ROI analysis.
• Experience in planning and executing groupbuy campaigns and livestream activities on eCommerce or marketplace platforms.
• Highly organised and structured, with strong attention to detail and the ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
• Strong communication experience managing (HQ counterparts, Regional teams, Agency partners, Marketplace reps..)
• Exposure to working with social sellers, marketplace teams, and external partners.
• Skilled at aligning and influencing multiple stakeholders toward campaign or project goals, even without direct reporting lines.