Job Description

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

• Provides directions, inspirations and guidance for ECommerce in a manner that drives efficiency and increases productivity so that the required KPIs, revenue and profitability can be achieved
• Works closely and coordinates with all stakeholders including operations, project management and IT teams to develop appropriate processes and resource requirements to achieve required results
• Responsible for service level planning and management, maintenance of the production environment infrastructure, production operations, monitoring, and continuous improvement
• Develops country plans for all delivery destinations, budgets, forecasts and results with respective web store in charge
• Develops the business plan including the annual budget for ECommerce which will outline objectives, strategy, tactics and milestones to achieve overall financial goals for product sales, margin & operating income, as well as coming up with strategies on providing an excellent shopping experience
• Manages and provides advice on all ECommerce related platforms, and architectures CRM and ECommerce strategic marketing and emerging practices
• Responsible for business systems integration, user interface design, information architecture, web site content management systems and creative design aspects
• Stays abreast of the latest trends and insights in ECommerce, CRM, and digital shopper marketing. Works with stakeholders to improve, develop and advocate new CRM, digital marketing, and E-Commerce opportunities
• Coaches, develops and supports the growth and development of subordinates and colleagues
• Identifies and manages all contractor and vendor relationships and act as a liaison between the IT department and outside vendors for development and maintenance of the website
• Oversees and/or performs complex projects with conflicting deadlines simultaneously
• Analyzes and provides ECommerce and marketing industry trends, competitors, distribution channels, customer base, promotion, and products
• Oversees the day-to-day planning and execution of content across the websites including product & promotional merchandising, online marketing campaigns, website design, customer service, web analytics, and web technologies
• Analyzes and assesses the effectiveness of all ECommerce operations and make recommendations for improvements
• Analyzes web usage trends and improve or add functionality to web store platform
• Collaborates with global and local functional teams and business units to ensure smooth end-to-end execution of global and local initiatives
• Drives ECommerce business requirements into Operations and IT platforms/processes
• Manages external vendors to define/meet systems requirements; optimize system performance
• Operational Excellence - Drives functions to achieve quality and on-time delivery metrics. Ensure commitments for functionality and innovation are delivered timely within the budget

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