GENERAL DESCRIPTION
The E-Commerce Assistant is responsible for supporting the day-to-day operations of online sales channels, ensuring smooth execution of product listings, order fulfilment, promotional campaigns, customer service, and inventory management. This role plays a key part in maintaining marketplace performance, enhancing customer experience, and driving online sales growth.
JOB
1. Daily E-Commerce Operations
• Manage product uploads, listing creation, pricing updates, and SKU maintenance across e-commerce platforms.
• Monitor marketplace performance and ensure store compliance with platform requirements.
• Support order processing, fulfilment coordination, and shipment tracking to achieve SLA targets.
• Ensure accurate product information, descriptions, specifications, and images are updated regularly.
2. Campaign & Promotional Support
• Assist in planning and executing online campaigns, flash sales, vouchers, bundle deals, free gifts, and promotional activities.
• Coordinate with internal teams and suppliers to ensure campaign readiness and stock availability.
• Monitor campaign performance and provide post-campaign reports and insights.
• Ensure promotional mechanics are correctly set up and executed across all platforms.
3. Inventory & Listing Management
• Monitor stock levels and coordinate replenishment with warehouse and procurement teams.
• Maintain inventory accuracy across all online channels to prevent overselling or stock discrepancies.
• Conduct regular audits on product listings to ensure pricing, content, and inventory information remain accurate.
• Manage product categorization and optimize listings for better visibility and conversion.
4. Customer Service & After-Sales Support
• Respond promptly to customer enquiries via marketplace chat, email, and social media channels.
• Handle customer complaints, returns, refunds, exchanges, and after-sales requests professionally.
• Monitor customer ratings and reviews and work with relevant departments to improve customer satisfaction.
• Maintain high response rates and customer service standards set by marketplace platforms.
5. Sales Reporting & Data Analysis
• Prepare daily, weekly, and monthly sales reports.
• Track key performance indicators (KPIs) such as sales revenue, conversion rates, traffic, customer ratings, and order fulfilment metrics.
• Assist in analyzing sales trends, customer behavior, and campaign effectiveness.
• Provide recommendations for operational improvements and sales growth opportunities.
6. Marketplace & Digital Support
• Support marketplace optimization activities including keyword updates, product ranking improvements, and content enhancements.
• Assist in coordinating digital marketing activities such as platform ads, affiliate campaigns, and livestream promotions.
• Monitor competitor activities, pricing strategies, and market trends.
• Support the implementation of new marketplace features and tools.
7. Administrative & Ad-Hoc Duties
• Maintain proper documentation and filing of e-commerce operational records.
• Coordinate with cross-functional teams including Marketing, Procurement, Warehouse, Customer Service, and Finance.
• Perform other duties and special projects assigned by management from time to time.
JOB REQUIREMENT
Education:
Diploma or Degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or any related field.
Knowledge and Experiences:
At least 1–2 years of working experience in any marketplace.
Familiar with e-commerce platforms such as Shopee, Lazada, and TikTok Shop, including seller tools and campaign mechanics..
Knowledge of e-commerce metrics, customer engagement strategies, and ad performance optimization.
Experience in handling store operations: product listing, promotions, vouchers, chat management, and order fulfilment.
Skills & Competencies:
Basic Excel and reporting skills.
Good attention to detail and time management.
Able to follow SOPs and deadlines.
Special skills required
Microsoft
Innovative
Strategic
Creative thinker and self-driven.
Active team player & strong communication skills.
Personal attributes
Responsible, fast learner, and team oriented.
Customer-focused and adaptable.
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
