Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Assist prospective students through the application process, confirming they are applying to the right program for them. Directly answer prospective student questions, with faculty support only where appropriate. Identify and follow through on stalled applications. Congratulate acceptances and work to get to deposit by answering questions and/or directing questions to program leadership only where appropriate. Staff programmatic events/webinars or grouped programmatic public speaking events.

Education
Bachelor's Degree Higher Education Administration required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Experience:
Experience in student admissions or academic administration 3-5 years required

Knowledge, Skills and Abilities
- Strong understanding of admissions processes, policies, and best practices.
- Excellent communication and interpersonal skills to engage effectively with applicants, staff, and faculty.
- Ability to analyze data and use insights to optimize admissions strategies.
- Proficiency in organizational and time management skills to handle multiple priorities.
- Commitment to promoting a fair admissions process.
- Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
- Strong interpersonal communication skills (including public speaking skills.
- Experience working with CRM platforms, student information systems, and centralized application systems preferred.
- Experience presenting to diverse audiences and facilitating recruitment events preferred.
- Experience supporting enrollment growth initiatives and managing prospective student pipelines preferred.

Essential Functions (Key Roles & Responsibilities):

• Manage all admissions-related advising through email, meetings and by phone focusing on the application submit through final enrollment stage of the funnel (including acceptance and deposit).
• Cultivate and build relationships with prospective students through counseling and provide a high-level of customer service.
• Establish linkages between inquiries and applicants to academic departments, admissions staff, and other IHP departments when appropriate and based on programmatic frameworks.
• Problem-solve all student-specific issues related to the application process, focusing on accepted student questions directly impacting yield rate.
• Organizes and participates in outreach events, campus tours, and information sessions (virtual and in person) to support the enrollment funnel.
• Responsible for direct student recruitment and yield activities to support enrollment goals and growth while aligning with a centralized admissions model
• Meets or exceeds KPIs as outlined below and weekly productivity metrics as determined by admissions leadership and SLAs, updated annually.
• Staff programmatic events/webinars or grouped programmatic public speaking and student recruitment events.
• Consistently meet or exceed student satisfaction and customer service measures.
• Maintain accurate applicant records within admissions and CRM systems, monitor recruitment metrics, and contribute to enrollment reporting, forecasting, and continuous process improvement initiatives.
• Key Performance Indicators:
  • Application Completion Rate
  • Accept to deposit rate (Yield)
  • Event Metrics: Attendance and event intended outcomes (application completion, or yield rate)
  • Meet or Exceed Enrollment goals for designated programs

Qualifications (degree, work experience)

Bachelor’s Degree Required, high education administration preferred.

3-5 years of experience in student admissions or academic administration.

Knowledge, Skills, and Abilities:

• Strong understanding of admissions processes, policies, and best practices.
• Excellent communication and interpersonal skills to engage effectively with applicants, staff, faculty and community members.
• Ability to analyze data and use insights to optimize admissions strategies.
• Proficiency in organizational and time management skills to handle multiple competing priorities.
• Commitment to promoting a fair and equitable admissions process.
• Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
• Strong interpersonal communication skills (including public speaking skills).
• Experience working with CRM platforms, student information systems, and centralized application systems preferred.
• Experience presenting to diverse audiences and facilitating recruitment events preferred.
• Experience supporting enrollment growth initiatives and managing prospective student pipelines preferred.

Hybrid

100 First Avenue

40

Regular

Day (United States of America)

Pay Range

$58,136.00 - $84,656.00/Annual

Grade

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1700 The MGH Institute of Health Professions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework