Job Description

Position Title: Assistant Director - Outreach, Housing Navigation, Shallow Subsidy

Program/ Department: Veterans

Reports to: Division Director

Location: Washington, DC

Work Arrangement: Hybrid

Hours: Flexible hours between 7:00 AM – 8:00 PM; some evenings, holidays, and weekends may be required to support operations and respond to emergencies. (Days and times are subject to change based on operational needs)

Status: Exempt (Salaried)

Supervisor Role: Yes

Who we are: Friendship Place is a nonprofit organization, serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary: This position will support and supervise the Project Coordinators of Veterans Services Division in DC and provide support to the case managers, specialists, and navigators as needed. The Assistant Director will conduct in office one on one supervision to ensure that best practices are being used, participant-centeredness is being exhibited and to provide quality assurance in grant compliance and implementation. The Assistant Director will work to empower low-income Veteran Families in the District of Columbia, City of Alexandria, Arlington County, Fairfax County, Loudoun County, Prince William County, Montgomery County, Prince George’s County, Frederick County, Carroll County, Washington County, Anne Arundel County, Garrett County, Howard County, and Allegany County to become stably housed.

At least 50% of the time will be spent in an office setting; must be able to sit and work at a computer for prolonged periods; up to 50% will be spent working in the field with supervising case managers, working with participants attending community events, and attending CoC meetings.

This position is a hybrid role. Work-from-home may be approved based on job duties and organizational needs but is not guaranteed and may be adjusted or discontinued at any time based on performance, service delivery requirements, or operational considerations.

Essential Duties and Responsibilities:

• Supervise Project Coordinators in monthly one-on-one supervision
• Decision-making authority about spending grant funds and implementation of policy and procedures
• Provide Quality Assurance and monitoring of SSVF grants and budgets
• Support staff with CoC meetings and working with the CoCs in our service area to share information, promote best practices, participate in coordinated entry, and establish leadership within the CoCs
• Ensure CARF standards are met across VF Division and remain up to date on CARF standards
• Develop, review, update policy and procedure manual as needed and implement policy and procedures amongst staff
• Ensure that staff always utilize best practices and exhibit participant-centeredness
• Develop and manage goals, staff development and timekeeping of all direct report staff
• Provide Quality Assurance checks on participant files, HMIS, Staff supervision notes, budgets, and other administrative docs
• Assist in monitoring HMIS data quality
• Complete TCP data quality reports as needed
• Collaborate and engage with external agencies providing services to participants, including community agencies, government agencies
• Complete monthly dashboard report and quarterly Goals and Objectives
• Upload monthly to the VA Repository
• Maintain and collect data and notes on Excel for tracking purposes
• Handle participant crises and grievances when needed
• Assist with new staff development
• Participate in multidisciplinary meetings and regular supervision
• Demonstrate empathy and flexibility in responding to participants’ needs and requests
• Attend professional trainings and conferences as needed
• Maintain compliance with all assigned mandatory training and background clearances
• Perform all other duties as assigned

Essential Leadership Competencies and Workplace Expectations

• Model respectful, timely, solution-focused communication and demonstrate professionalism in all interactions while fostering a positive, respectful, and accountable workplace culture.
• Provide clear, concise, and consistent expectations to staff regarding job duties, performance standards, deadlines, workplace conduct, and operational requirements to promote accountability, understanding, and successful performance.
• Foster trust and collaboration by speaking respectfully and professionally about colleagues, both within and outside the organization. Concerns are addressed directly with the appropriate individuals rather than engaging in triangulation, gossip, or indirect communication.
• Consistently completes all assigned job duties in a timely and reliable manner and serves as a role model for direct reports by demonstrating strong accountability, follow-through, and performance standards.
• Takes an active role in fostering engagement with new employees through intentional onboarding, regular communication, and relationship-building. Develops and follows engagement plans as needed to support successful integration, address barriers to success, and encourage employee connection, development, and retention.
• Handles disagreements and resolves conflicts constructively to maintain a positive work environment.
• Demonstrates self-awareness, accepts feedback and constructive criticism without defensiveness, and uses input from others to improve performance, strengthen decision-making, and align behavior with organizational effectiveness; identifies areas for growth and implements measurable improvements in a timely manner.
• Maintains clear conduct expectations, addresses issues promptly, and holds employees accountable through fair, documented, and objective coaching or corrective action when needed.
• Maintains clear performance expectations by initiating and overseeing ongoing employee performance management plans, including tracking progress, evaluating performance, and providing regular feedback through coaching, performance monitoring, and timely corrective action when needed.
• Applies expectations consistently across all employees to avoid favoritism, bias, or unequal treatment.
• Demonstrates empathy, professionalism, and sound judgment when employees show signs of stress, burnout, or other concerning behavior.
• Model self-care practices through their own actions, such as taking lunch breaks, going for short walks, stepping away when appropriate, or using uninterrupted leave time to reset and maintain effectiveness.
• Demonstrate knowledge of and ability to apply federal and state employment laws impacting workplace management, including FMLA, ADA, reasonable accommodations, payroll laws, and other employment standards. Ensure legally compliant supervisory practices, maintain confidentiality, identify situations requiring HR consultation, and apply attendance, performance, and conduct standards consistently
• Maintain appropriate professional boundaries in relationships with colleagues and direct reports. While positive working relationships are encouraged, leaders should remain aware of how personal friendships may affect perceptions of fairness, objectivity, and decision-making.
• Demonstrate a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices.

Essential Competencies and Work Expectations for All Staff

Communication: Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability: Employee must:

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability, and reliability as a critical function of the role.
• Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions.
• Work successfully in a team environment as well as independently.

Respectful Workplace: Employee must:

• Treat all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
• Demonstrate emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
• Contribute to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interaction

Requirements

Qualifications - Education & Experience

• Bachelor’s degree in human services or related field is preferred
• Two (2) years of experience in a similar setting is required.
• One (1) year of supervisory experience is required.
• Strong clinical and crisis management skills are preferred.
• Knowledge of adult rehabilitation values and principles is preferred.
• Strong skills with HMIS data entry.
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. (Friendship Place will provide First Aid/CPR/AED training)
• Valid driver’s license, current auto insurance, and ability to operate a motor vehicle are required.
• Understanding and experience working with Veterans is preferred.
• Proficiency in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.) Internet services and web-based reporting systems are required.

Skills and Competencies:

• Excellent Customer Service - Displays kindness and respect and meets service expectations.
• Ability and willingness to work in a diverse and challenging environment.
• Knowledge of Microsoft Word; ability to learn database programs.
• Ability to maintain healthy and professional boundaries.
• Must be able to arrive at work and scheduled meetings on time.
• Strong commitment to Friendship Place’s mission, vision, and core values.
• This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.

Background checks: This position is subject to successful completion of background investigations as required by contract and applicable law, which may include but are not limited to state and federal criminal history checks, fingerprint-based checks, child/adult protective services registry checks, and other required program-specific or funding-source clearances, including pre-employment and Drug and Alcohol Screenings. Valid government-issued ID, reference checks, and verification of current and/or previous employment are required. Continued employment is contingent upon maintaining required clearances throughout employment.

Direct Reports: Project Coordinator (3)

Indirect Reports: Case Managers (4), Specialists (4), Housing Navigator (3)

Specific Requirements: This position requires travel and must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid driver's license and proof of insurance. They must maintain an acceptable Motor Vehicle Record (MVR) that meets organizational or insurance carrier standards as a condition of employment. Additionally, employees must notify the employer and provide updated documentation within a legally appropriate timeframe if their driver’s license status or insurance coverage changes.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $69,325.00 - $75,654.95 annually. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

Location: Washington, DC

Interview Process: Phone screening, panel style interview, final interview.

Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/