Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking an Assistant Director of Spa to help lead an exceptional spa experience in a luxury setting. Nestled in the scenic foothills of Southern California, our award-winning spa offers a wide range of treatments and services focused on relaxation, wellness, and rejuvenation. In this leadership role, you will support the overall operations of the spa while driving service excellence, team engagement, and operational efficiency. If you are a dynamic and service-driven leader with a passion for luxury wellness, we invite you to be part of our journey in creating a world-class spa experience.

What you will do

• Supervise all staff of spa and salon to ensure all day-to-day standards and procedures are adhered to and delivered at the highest level.

• Facilitate training and evaluations of all spa & salon staff.

• Ensure all administration duties including but not limited to payroll, scheduling and expense/supply are maintained and effective.

• Assist in training new staff for all positions.

• Assist in greeting guests/members at entrance and properly register all hotel guests and guests of members.

What you bring

• Excellent reading, writing and oral proficiency in the English language.

• Minimum of 3 years management experience in a luxury Spa.

• Demonstrates superior knowledge of spa, wellness and holistic modalities

• Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials

• Successful candidate must possess legal work authorization in the United States.

What we offer

• Salary Range: $90,000 - $95,000

• Health Insurance - Medical/Dental/Vision

• Company Match 401K Plan

• Complimentary stays at Four Seasons Worldwide

• Complimentary meals in our Wellness Café

• Laundered Employee Uniform

• Employee Assistance Program

• Investment in your Wellbeing

• Life Insurance

• Complimentary on-site parking

• Training programs, tuition reimbursement

• Growth & Development opportunities

Schedule & Hours

• Full time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf