Job Description

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city’s skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Job Specific

• Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
• Direct and maintain continuous physical property rounds by Security personnel
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
• Document, and track all security related issues or problems
• Interact and coordinate activities with Risk Management
• Respond to all general liability insurance claims
• Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Review all reports regularly for completeness and accuracy
• Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
• Inform Director of Security of all matters concerning safety and security
• Produce weekly schedules
• Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
• Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
• Set and maintain standards for all investigations
• Conduct detailed investigations into work-related injuries
• Responsible for the search, storage and return of all lost and found items
• Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
• Conduct an annual inventory of all chemicals used by all departments in the hotel
• Instruct and supervise new Security personnel during their first few months of employment
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
• Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
• Oversee TIPS and first-aid training of all Security officers
• Oversee scheduling of all Security personnel
• Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
• Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
• Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms
• Maintain comparison statistics:

-Room losses

-Total number of incidents

-Number of employee accidents and resultant cost in terms of money and lost work

-Number of guest accidents

• Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
• Coordinate random bag and locker checks as necessary
• Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines

General

• Other duties as assigned

Qualifications

• Associates degree in related field
• Minimum three years experience as a hotel Security Supervisor or three years law enforcement supervisory experience
• Excellent communication skills - oral and written
• Outstanding organization, planning, and leadership skills
• Thorough knowledge of OSHA regulations
• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
• Strong investigative skills
• Able to work a flexible schedule, including weekends and holidays