Job Description

Mandarin Oriental Punta Negra, Mallorca is looking for an Assistant Director of Sales to join our Sales Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca within the Marketing & Commerce department, the Assistant Director of Sales plays a key role in driving revenue growth, strengthening market share, and expanding awareness across targeted business segments.

Reporting to the Director of Sales, this position supports the development and execution of the hotel's commercial strategy, whilst contributing to the leadership of the Sales team. The successful candidate will actively cultivate key relationships, identify new business opportunities, and represent the hotel within local and international luxury travel markets.

As Assistant Director of Sales, you will be responsible for the following duties:

• Developing and maintaining strong relationships with existing and prospective clients to drive revenue growth and increase market share.
• Identifying, targeting, and securing new business opportunities across assigned market segments.
• Supporting the Director of Sales in the implementation of the hotel's commercial strategy and annual sales plan.
• Analysing account performance, market trends, and competitor activity to identify opportunities and recommend strategic actions.
• Planning, organising, and participating in sales calls, client meetings, familiarisation trips, site inspections, and hosted events.
• Representing Mandarin Oriental, Punta Negra, Mallorca, at trade shows, industry events, and networking functions.
• Building long-term partnerships with key accounts across different segments, groups, corporate, leisure, travel trade, and luxury consortia.
• Managing lead generation, qualification, conversion, and follow-up to maximise revenue opportunities.
• Preparing compelling presentations and proposals that communicate the unique positioning and experiences of Mandarin Oriental, Punta Negra, Mallorca.
• Ensuring all account activity, client interactions, and sales opportunities are accurately maintained within company systems.
• Collaborating closely with Revenue Management, Marketing, Reservations, and Operations teams to deliver commercial objectives.
• Acting as a brand ambassador and consistently upholding the values and service philosophy of Mandarin Oriental Hotel Group.

As Assistant Director of Sales, we expect from you: 

Experience and education

• Previous experience in a senior sales or sales management role within luxury hospitality.
• Strong understanding of luxury travel, corporate, leisure, and key account management segments.
• Proven ability to develop business opportunities and achieve revenue targets.
• Collaborative leadership style, with the ability to motivate and support team members.
• Ability to thrive in a fast-paced and dynamic environment.
• Fluency in English is essential; Spanish and additional languages are advantageous.

Technical Skills

• Exceptional relationship-building, negotiation, and influencing skills.
• Strong commercial acumen and analytical capabilities.
• Excellent communication and presentation skills.
• Highly organized, with strong attention to detail.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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