About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.
About the role
Directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, KFAS, Guest Services, Guest Experience and Business Centre. Acts as the senior manager in these departments when department head is unavailable. Assumes the responsibilities of the Director of Rooms in his/her absence. Responds to a wide variety of guest requests by accurately assessing theguestneeds and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies.
What you will do
• Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employeerequestorspecial requirements, and hotel initiatives. Interviews, and trains the staff. Conducts Performance Evaluations anddisciplinesstaff when needed.
• Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities toassurethat standards are being met, staff is beingsupportedand guest needs are being met. Inspects all areas of responsibility in the Rooms Division.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
• Assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests inan accurateandtimelymanner. Interaction withguestwill be in person and by phone.
• Assures that financial goals are being met. Monitors and controls laborexpense, and supplies/equipment expenses. Works closely with Reservations,Salesand the Front Office to maximize rate,occupancyand total revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards are met along with revenue/expense targets.AssistsDirector of Rooms in preparing Annual Budget.
What you bring
• Two yearsprevioushotel management experience, preferably in the front office.
• Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge isgenerally learnedon-the-job.
• It requires knowledge for the ability to operatecomputer equipment and the reservations system.
• The ability to read and speak English.
What we offer
• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth,etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break
• Salary Range: $113,000 - $138,000
Schedule & Hours
• Full time
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
Be part of a cohesive team with opportunities to build a successful career with global potential.
Learn more about what it is like to work at Four Seasons – visit us:
fourseasons.com/careers
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
