Job Description

Company Description

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar—each experience a celebration of the region’s flavors and spirit.

For more information: auberge.com/solage

Follow Solage on Facebook and Instagram @SolageAuberge

Job Description

Join our team as Assistant Director of Rooms for Solage, serving the needs of the business, our guests, and our colleagues by becoming a service culture leader of the property; responsible for ensuring the guest experience is consistent, and best in class. The Assistant Director of Rooms will oversee all aspects of Front Office and Housekeeping operations, ensuring that the quality of service meets the resort’s standards. The Assistant Director of Rooms will lead with our ENRICH values thereby championing the Auberge Promise by creating and supporting a cohesive team and will be key in building interdepartmental collaboration.

• Assists in leading and managing the day to day operations of Front Office and Housekeeping.
• Supports the Front Office/Housekeeping as MOD and in other roles when needed.
• Understands hourly positions well enough to perform duties in team members' absence or during peak volume periods.
• Oversees group business as it pertains to the Rooms Division, reviewing and ensuring that specifications of group resumes are met.
• Ensures thorough communication of and follow-up to guest or team member requests/special requirements and hotel initiatives.
• Respond to guest feedback (Revinate/Guest Services inbox/Alice service recoveries). Analyzes, communicates, and identifies any trends or missing processes.
• Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards by partnering with Housekeeping and Engineering teams.
• Leads and is responsible for the Perfect Room Program in collaboration with Engineering.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and team members. Responds swiftly and effectively in any hotel emergency or safety situation. Acts as Safety Ambassador.
• Advocates sound financial/business decision making.
• Reviews and critiques General Ledger.
• Assists with recruiting efforts and ensures that all department managers are in compliance with standards of interviewing and hiring procedures.
• Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process.
• Lead and motivate a diverse team of front office and housekeeping professionals, providing guidance, training, and support to ensure excellence in service delivery.
• Ensures team members are treated fairly and equitably. Strives to improve team member engagement.
• Conducts coaching, counseling, performance reviews and check ins.
• Collaborate with the Area Director of Experiences to promote and enhance our experiences to our guests.
• Collaborate with Rooms Division leaders to align on achieving key metrics (NPS, EES, Rooms operating profit)
• Attends weekly labor meetings.
• Work to continuously improve and streamline Rooms Division’s procedures and processes by creating new SOPs and rolling out new systems/initiatives.
• Be a champion of Alice and Opera, ensuring the Rooms Division is informed of any updates and is using these systems to its full potential
• Drive innovation and creativity in both Housekeeping and Front office to enhance both the Team Member and Guest experience
• Starting range is $100-125,000 annually

Qualifications

• Several years of progressive experience in hotel management, preferably in luxury, with a focus on rooms division operations, front office management, and housekeeping. Prior experience in supervisory or managerial roles is essential.
• A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
• Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.
• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.