Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

Target start date for this role is August / September

What you will do:

• Lead and oversee all Rooms Division operations ensuring seamless daily operations in the absence of a Director of Rooms.

• Champion exceptional guest satisfaction by ensuring service delivery meets and exceeds luxury brand standards, with a strong focus on personalized, culturally aware, and anticipatory service.

• Partner closely with the Resort Manager to translate strategic objectives into clear operational plans, KPIs, and service initiatives across the Rooms Division.

• Oversee service quality frameworks, performance metrics, and continuous improvement initiatives across the Rooms Division to enhance efficiency, consistency, and guest satisfaction.

• Direct all housekeeping operations, including cleanliness standards, room readiness, preventive maintenance coordination, inventory control, and sustainability practices.

• Manage workforce planning, scheduling, and labor optimization to ensure operational efficiency while maintaining service excellence and budget compliance.

• Prepare, manage, and track Rooms Division budgets, with strong control over labor, operating expenses, productivity ratios, and cost‑saving initiatives.

• Recruit, train, coach, and develop department managers and supervisors, building a strong leadership pipeline and a high‑performance, service‑driven culture.

• Work closely with Engineering, Security, Food & Beverage, Finance, and Sales to ensure smooth operations, quick issue resolution, and consistent guest experiences.

• Act as the senior Rooms leader on duty, handling escalated guest concerns, service recovery, and operational challenges with diplomacy and decisive leadership.

What you bring:

• 5–8 years of progressive experience in luxury or resort hotel operations, with strong exposure to Front Office and Housekeeping leadership roles with pre-opening experience preferred.

• Proven ability to lead large, diverse teams with empathy, cultural awareness, and authority, fostering engagement, accountability, and collaboration.

• Demonstrated understanding of budgeting, labor management, productivity metrics, and cost control within the Rooms Division.

• In‑depth knowledge of housekeeping processes, quality standards, workflow optimization, and sustainability practices in a luxury resort environment.

• Ability to balance strategic planning with operational involvement, thriving in a fast‑paced, high‑expectation environment while reporting directly to senior leadership.

• Exceptional communication skills and command of Spanish and English language

What we offer:

• Competitive salary and a comprehensive benefits package.

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for business clothing

• Complimentary Employee Meals

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates