Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Assistant Director/Manager of Residences

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for an Assistant Director of Residences who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Director/Manager of Residences, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of Residences.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Director/Manager of Residences, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate.

You are self-driven and solution oriented.

You are invested in your team, you listen, care about their development and celebrate your team’s success.

You set expectations and know to ‘inspect what you expect’.

You foster inclusion and embrace diversity.

You take feedback as an opportunity to help you grow.

You work smart, you are organized and have a strategy to achieve your goals.

You plan your tasks carefully, you are pro-active and organized ensuring you’re effective.

You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships.

You have integrity and your actions match your words.

The Assistant Director of Residences, in coordination with the Residential Leader, directs and supervises the residence operations and provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, supervising all functions of the residences. Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations.

ESSENTIAL FUNCTIONS

• Assist in people management eg. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc.
• Assist with financial management requirements eg. Annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy
• In the absence of the Residencial Leader, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness
• Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events on amenity floor as well as in residences, assist with purchase orders, etc.
• Assist with new owner orientations to their residence and hotel/resort. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel/resort departments to ensure residents are welcomed and recognized.
• Assists the Residential Leader in maintaining the homeowners assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program
• Develop profit improvement ideas, policies and procedures and implement them with approval of the Residential Leader
• Liaise between the Residential Division and the supporting hotel/resort departments to ensure all service requests from private residence homeowners and tenants are completed in a timely manner, to the highest standards of execution.

NON - ESSENTIAL FUNCTIONS:

• Leads residential recognition efforts – maintain homeowner profiles keeping up to date information readily available, be Elite contact. Meet regularly with hotel/resort leadership team to discuss resident engagement. Coordinates efforts to ensure hotel/resort teams recognize residents. Produce a monthly spend report and share
• with key hotel/resort personnel to demonstrate incremental spend with respect to residence spending at the hotel
• Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc.
• Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents

Knowledge and Skills

• Fluent in English, written and verbal; local language an asset
• Post-secondary education or equivalent experience
• Previous luxury hospitality or residential experience preferred
• Strong mathematical, analytical and business acumen skills

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Have access to a robust benefit plan

• Have the opportunity to engage in diverse and challenging work

• Derive a sense of pride in work well done

• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

https://careers.fourseasons.com/us/en/

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

Salary Range- $105,000- $115,000

We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf