Job Description

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

• Bachelor’s degree in human services field
• 3 years of experience with children/youth/adolescents with a mental health diagnosis in a residential setting.
• Two years of experience in leadership with progressing experience.
• Strong knowledge of Medicaid and managed care.

Other Preferred Qualifications/Education:

• Master’s degree in human services field

This Opportunity:

The primary responsibility of the Assistant Director of Operations, Child Crisis Services is to provide onsite daily management of the PRTF and assist the Director of the PRTF. This role will function as a leader among the Lead Behavioral Technicians and Behavioral Technicians, ensuring frontline processes are efficient and effective, ensuring excellent communication flows freely between leadership and the direct floor staff, and ensuring quality care is provided to the youth served. This person must be able to provide flexible work hours, including nights and weekends, as needed.

What You'll Do:

• Assist the Director in managing day‑to‑day facility operations, ensuring smooth functioning across all departments.
• Manage staff, e.g., hire, supervise, onboard, performance, and train, lead and behavioral technician staff. Ensure that coaching, rounding, disciplinary action is completed as required. Implement onboarding process to ensure that staff are trained appropriately and completed accurately on training reports.
• Provide staffing coverage to ensure that the unit is staffed to meet the needs of the youth, on all shifts, 24/7/365, including preparing and posting staff schedule. Ensure utilization of positions assigned in schedule are meeting the needs of the individuals served, are in ratio, meet DHSR compliance and acuity.
• Communicates with shift leadership and local leadership with process or staffing issues, participates in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care.
• Collaborate with clinical, nursing, and educational teams to support individualized treatment plans.
• Maintain physical plant of the crisis center. Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations.
• Complete administrative functions timely and accurately, such as, but not limited to, timesheets for payroll, EIFs, fire drills, ordering needed supplies, etc.
• Assist with crisis response, ensuring safe and appropriate interventions consistent with policy and training.
• Work with clients and families along with other team members to ensure crisis stabilization provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning.
• Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services.
• Assist with admissions, discharges, and census management processes.
• Attend and actively participate in meetings and training as required. Complete documentation in EHR as required.
• Maintain current licensure and certification in all agencies, state, and federal training requirements
• Maintain training as required and requested
• Demonstrate knowledge of emergency procedures and assist in crisis situations
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Participate in on call and after-hours coverage, including weekends and holidays as needed.
• Complete all other relevant responsibilities assigned by the supervisor
• Driving and travel may be required

Education We're Looking For:

Bachelors (Required), Masters

Certifications We're Looking For:

Drivers License (Valid) - USA

Experience We're Looking For:

Experience in leadership with progressing experience. | 2 Years | Required
Experience with children/youth/adolescents with a mental health diagnosis in a residential setting. | 3 Years | Required
Strong knowledge of Medicaid and managed care. | Required

Schedule:

Schedule will vary based on staffing needs and responsibilities

**Anticipated Start Date: July 27, 2026.**

Target Weekly Hours:

40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This is subject to revision at the discretion of Monarch.