Job Description

Why us?

Where Every Stay Becomes a Story Worth Retelling.The newly reimagined Dune House blends soulful design with the laid-back rhythm of the beach. Our rooms and public spaces arecrafted to spark curiosity and comfort, filled with fresh ocean views, thoughtfully curated touches, and surprises that invite gueststo slow down and savor the moment.As part of our guest services team, you will help create the very first memories guests have of this new experience. From themoment they step inside, you will guide them into the spirit of the brand by offering warmth, a sense of place, and a feeling ofbelonging.If you love helping people feel effortlessly at home and take pride in creating heartfelt connections, you belong here

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes.

Responsibilities

• Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Assist the Executive Housekeeper in interviewing and selecting new employees for hire
• Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
• Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
• Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

One to two years of post high school education.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory/management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

Unlimited paid time off▪ Eligible to enroll in medical insurance with employer covering up to 70% of premiums withwellness credit▪ Eligible to enroll in dental insurance with employer contribution towards premiums & visioninsurance▪ Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meetingsafe harbor requirements and no vesting period▪ Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000company contribution▪ Eligible to enroll in Health, Dependent and Commuter flexible spending accounts▪ Company paid Basic Life and AD&D insurance coverage, with option to enroll in additionalcoverage▪ Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital IndemnityInsurance▪ Company-paid short-term disability▪ (GM & EC Members only): Company-paid long-term disability otherwise Eligible to enroll in longterm disability insurance▪ WINFertility guidance for those enrolled in Sage medical plan▪ Calm Health Application Subscription▪ Tuition Reimbursement of up to $2,000 per calendar year▪ Paid FMLA leave for up to a period of 12 weeks▪ Employee Assistance Program▪ Great discounts on Hotels, Restaurants, and much more.▪