Job Description

Help Deliver the Kalahari Experience 

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Assistant Director of Housekeeping 

Kalahari Resorts & Conventions is seeking a Assistant Director of Housekeeping In this role, you’ll oversee the supervision of all housekeeping staff, including laundry operations, and assist the Director of Housekeeping in managing overall departmental performance. You’ll lead the housekeeping staff with positive leadership and contagious energy. 

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll play a pivotal role in creating a welcoming and pristine environment, directly enhancing the guest experience by ensuring every space reflects Kalahari Resort’s high standards. You’ll also support associates by fostering a well-organized, efficient, and positive work environment, empowering the team to deliver exceptional service.

Salary Range - $80k - $90k

Key Responsibilities 

• Lead and oversee the housekeeping team, ensuring high cleanliness and service standards. 

• Assist in scheduling, training, and evaluating housekeeping staff. 

• Manage inventory levels for cleaning supplies, linens, and amenities. 

• Ensure compliance with health and safety regulations. 

• Support the Director of Housekeeping in budget management and operational planning. 

• Collaborate with other departments to enhance the guest experience. 

• Manage common areas and assist in housekeeping-related responsibilities across all aspects of the resorts.

What We’re Looking For 

• 2+ years in a housekeeping management position in a hotel/resort with 500+ rooms. 

• Brings energy to the team through coaching, cheerleading, and hosting the daily standup.

• Previous supervisory experience in managing other leaders in a fast-paced, high-volume environment.

• Professional maturity and filled with intrinsic motivation.

• Experience managing in-house laundry operations and large-scale housekeeping teams is ideal.

• Strong computer skills, including proficiency in Microsoft Office and Property/Lodging Management Systems. 

• Ability to process and analyze data from time/attendance and housekeeping management tools. 

• Fluent in English; Spanish proficiency is a plus.

• Flexibility to work weekends, holidays or alternative shifts as needed.

• Prior use and knowledge of Versa system is a plus.

Physical Requirements 

• Ability to lift, push, and carry up to 50 lbs. 

• Must be able to stand and walk for extended periods. 

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 

• 401(k) matching, paid time off, and holiday compensation 

• Health, dental, and vision coverage for full-time associates 

• Employee appreciation events, discounts, and perks at all resorts 

• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.