Reporting to the Director of Enrollment Management Operations, the Assistant Director of
Enrollment Management Systems is responsible for the overall administration, maintenance, and
technical support of the Technolutions Slate CRM system. This position works collaboratively with
the Enrollment Management Operations team and other Enrollment Management staff to provide
overall management of the Slate CRM functionality, including applications, document management,
inquiry and prospects, communication support, event registration management, user training, and
system integrations. The Associate Director is also responsible for researching and implementing
new features within the Slate CRM to improve the applicant and internal staff user experience.
ESSENTIAL JOB FUNCTIONS (including but not limited to)
● Manage the day-to-day administration and management of the Slate CRM and act as the
primary Slate Captain.
● Perform system configuration, maintenance, enhancement, and quality control processes for
all online applications, from submission through decision release.
● Responsible for integration of admission data systems between Slate CRM and Colleague SIS.
● Provide CRM integration support for data needs with outside vendors.
● Responsible for data import for all inquiries, prospects, and applicants from internal and
external systems and vendors.
● Provide support of Slate’s functionality in the areas of applications, event registration
management, queries, form development, document management, communications, workflow maintenance, data uploads.
● Maintain and enhance custom online portals for prospects, applicants and admitted students.
● Ensure accuracy, high quality and integrity of data entered into admission systems and
Colleague SIS through assessment and quality control reviews and audits.
● Create and maintain comprehensive documentation for application processing in Slate, data integration between Slate and other systems.
● Identify, collaborate, and incorporate new Slate CRM functionality and enhancements; to include timelines, testing, documentation, and execution of a training plan.
● Primary technical liaison for Slate CRM with internal campus partners (ie. Information
Technology, Registrar, Academic Advising, International Enrollment Services)
● Provide end user training and support, to include managing user accounts, profiles, permissions, and onboarding new users.
● Be an active member of the Slate community, to include but not limited to; attend the annual Slate Summit conference, webinars, and other professional development opportunities.
Knowledge, Skills, and Abilities
● Strong analytical skills, with attention to detail.
● Ability to manage multiple tasks at once, with tight and shifting deadlines.
● Working knowledge of Slate online forms, process builders, data integrations, preferred.
● Working knowledge of or familiarity with SQL programming language preferred.
● Ellucian Colleague experience preferred.
● Excellent written and verbal communication skills.
● Ability to work independently and as part of a team.
● Demonstrated experience working and communicating inclusively and effectively within a
broadly diverse community of faculty, staff, and students.
Minimum Qualifications
● Bachelor’s degree
● 2 – 4 years’ experience working in higher education, admission, and/or enrollment
management. Must have 1-3 years’ experience with implementing, customizing and
managing Slate CRM system.
To Apply: This position is open until filled, but for full consideration: Follow the interfolio prompts.
California Institute of the Arts shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected under federal, state, or local law.
