Operational Leadership

• Act as the Deputy Head of the Community of Safety & Security Department.

• Assume full operational command of the department in the absence of the Director.

• Provide leadership, supervision and guidance to Security Managers, Supervisors, SOC personnel, Safety professionals, Emergency Response personnel and contractors.

• Monitor daily operations and ensure service standards are consistently achieved.

• Ensure adequate staffing levels and operational readiness across all shifts.

Security Operations

• Assist in managing all physical security operations throughout CostaTerra.

• Oversee access control, patrol operations, gate operations, investigations and incident response activities.

• Ensure effective deployment of personnel and resources to mitigate security risks.

• Coordinate with contracted security providers and monitor performance against established service expectations.

• Support liaison activities with local law enforcement agencies, emergency services and governmental authorities.

Safety & Occupational Health

• Support the implementation and continuous improvement of Occupational Health & Safety programs.

• Assist with risk assessments, inspections, audits and incident investigations.

• Ensure compliance with applicable safety legislation and company standards.

• Promote a proactive safety culture throughout the organisation.

• Coordinate with external safety consultants and service providers.

Emergency Management & Crisis Response

• Support the development, implementation and maintenance of Emergency Response Plans.

• Coordinate emergency exercises, tabletop drills and evacuation exercises.

• Oversee preparedness of First Intervention Brigades and emergency response personnel.

• Participate in incident command during major emergencies and business continuity events.

• Ensure corrective actions arising from drills and incidents are implemented.

Medical & First Response Services

• Assist with oversight of contracted medical and first response services.

• Ensure emergency medical procedures remain effective and aligned with operational requirements.

• Monitor service provider performance and operational readiness.

• Support emergency medical planning for special events and high-risk activities.

Water Rescue & Aquatic Safety

• Support management of lifeguard and water rescue operations.

• Ensure operational readiness of rescue teams and equipment.

• Assist in the implementation of preventive aquatic safety programmes.

• Participate in operational planning for beaches, lakes and other aquatic environments.

Security Technology & Systems

• Assist with the management and development of security technologies including:

• CCTV systems

• Access Control Systems

• Security Operations Centre (SOC)

• Intrusion Detection Systems

• Emergency Communication Systems

• Analytics and Monitoring Platforms

• Drone Operations (where applicable)

• Support technology projects and continuous improvement initiatives.

Investigations & Compliance

• Lead or support internal investigations involving:

• Security incidents

• Safety incidents

• Employee misconduct

• Theft and fraud

• Contractor non-compliance

• Emergency response failures

• Ensure investigations are conducted professionally, objectively and confidentially.

• Prepare executive reports and recommendations for senior management.

Leadership & Staff Development

• Recruit, train, coach and mentor department personnel.

• Conduct performance reviews and career development discussions.

• Support succession planning initiatives.

• Promote accountability, professionalism and operational excellence.

• Ensure all personnel maintain required certifications and training standards.

Administration & Reporting

• Prepare operational reports, audits, presentations and executive briefings.

• Monitor departmental objectives, KPIs and compliance requirements.

• Assist with budgeting, procurement and resource planning.

• Ensure accurate maintenance of departmental records and documentation.

Education

• Bachelor's Degree in Security Management, Safety Management, Emergency Management, Business Administration, Criminal Justice or related field preferred.

• Equivalent professional experience may be considered.

Experience

• Minimum 7–10 years of progressive experience in:

• Security Operations

• Safety Management

• Emergency Management

• Law Enforcement

• Military Leadership

• Corporate Security

• Minimum 3 years in a supervisory or management position.

Preferred Certifications

• Superior Technician in Health and Safety

• First Aid / Emergency Response Certifications

• Incident Command System (ICS) Training

• Private Security Management Certifications

• Fire Safety Training

• Emergency Management Certifications

Core Competencies

• Leadership and Team Development

• Strategic Thinking

• Incident Command

• Risk Assessment & Mitigation

• Communication and Presentation Skills

• Crisis Management

• Investigation Skills

• Operational Planning

• Contractor Management

• Budget Management

• Security Technology Knowledge

• Decision Making Under Pressure

Physical Requirements

• Ability to respond to emergencies at any CostaTerra location.

• Ability to work extended hours during emergencies, major events or critical incidents.

• Ability to patrol facilities and operate in outdoor environments when necessary.

• Available for a flexible work schedule.

Work Philosophy

The Assistant Director of Safety & Security shall exemplify the department's commitment to safeguarding people, property and operations while fostering a culture of professionalism, preparedness, service excellence and trust throughout the CostaTerra community. This aligns with the mission and leadership responsibilities established for the Community of Safety & Security Department.