Job Description

People

•Support the Director in managing the Convention & Events team, ensuring a positive and productive work environment•Supervise daily operations, assign tasks, and ensure adequate staffing levels•Coach and develop team members through training, feedback, and performance reviews•Ensure team compliance with IHG standards, procedures, and service delivery•Coordinate with internal departments to ensure seamless event execution

Financial

•Assist in preparing forecasts, budgets, and financial plans•Monitor sales performance, revenue, and productivity metrics•Support in negotiating rates within established booking guidelines•Identify opportunities to maximize revenue and control costs

Guest Experience

•Act as a key contact for clients, ensuring a smooth and memorable event journey•Support in building and maintaining strong relationships with planners and clients•Assist with pre-event planning, ensuring all details (setup, flow, menu, logistics) are optimized•Coordinate event details including room setup, staging, and timing•Participate in pre-event and post-event meetings to ensure service excellence•Support daily client interaction during events, ensuring satisfaction and handling any issues promptly•Assist in analysing guest feedback and satisfaction surveys to improve service

Responsible Business

•Support initiatives that enhance the hotel’s reputation and brand presence locally•Ensure compliance with health, safety, and sustainability standards•Promote environmentally responsible practices during events•Perform other duties as assigned to support operational needs