Job Description

About Us

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!

Role Overview

The Assistant Director of Clinical Operations provides strategic and operational leadership for all clinical services within an adult family shelter. As a senior member of the leadership team and second-in-command to the Program Director, this position is responsible for clinical oversight, staff supervision, quality assurance, regulatory compliance, program performance, and cross-departmental collaboration. The Assistant Director of Clinical Operations ensures the delivery of high-quality, trauma-informed services while maintaining compliance with DHS requirements and agency standards. This role plays a critical part in staff development, risk management, incident oversight, and the achievement of program outcomes related to housing stability, client engagement, and service excellence.

Key Responsibilities

Clinical Leadership & Program Oversight

• Provide clinical leadership and oversight for all client-facing clinical services within the program.
• Directly supervise Clinical Supervisors, Independent Living Specialists, Housing Specialists, Peer Specialists, and other assigned staff; providing leadership, coaching, performance management, and operational oversight for all program personnel.
• Ensure services are delivered in accordance with agency policies, DHS requirements, and industry best practices.
• Monitor service delivery and client outcomes and collaborate with leadership to improve quality and effectiveness.

Staff Supervision & Development

• Provide coaching, mentoring, performance feedback, and professional development opportunities.
• Conduct supervision meetings, clinical team meetings, and case conferences.
• Lead staff trainings on conflict resolution, crisis intervention, trauma-informed care, engagement, assessments, safety, documentation, and related topics.

Quality Assurance & Compliance

• Oversee chart audits, documentation reviews, quality assurance activities, and corrective action plans.
• Prepare and analyze program statistics, reports, and outcome data.
• Support audits, monitoring visits, and accreditation activities.

Interagency & Community Partnerships

• Serve as a primary liaison with DHS and external stakeholders.
• Maintain relationships with community providers, housing resources, and referral partners.
• Collaborate with the Workforce Development Program Director and other internal departments to ensure coordinated care.

Operational Leadership

• Assist the Program Director in the day-to-day management of an adult family shelter.
• Partner closely with the Assistant Director of Operations to coordinate client services and program goals.
• Participate in a 24-hour on-call leadership rotation schedule.
• Assume responsibility for overall program operations in the absence of the Program Director and Assistant Director of Operations.
• Attend DHS, agency, and community meetings throughout New York City as required.

Staff Performance Management & Leadership

• Oversee performance evaluations, goal setting, corrective action, and development planning for supervisory staff.
• Partner with Human Resources on employee relations matters, investigations, and disciplinary actions.
• Support recruitment, interviewing, onboarding, and retention efforts.

Program Performance & Strategic Planning

• Monitor key performance indicators, including housing placements, client engagement, documentation compliance, and contract deliverables.
• Develop data-informed strategies to improve service delivery and operational effectiveness.
• Participate in strategic planning initiatives and program goal development.

Safety, Incident Management, & Risk Oversight

• Review incident reports and ensure compliance with agency and DHS requirements.
• Lead critical incident reviews and corrective action planning.
• Provide leadership and respond appropriately during emergencies, crises, and significant program events.
• Provide emergency CPR, First Aid, and/or Narcan Administration assistance when needed.
• Ensure adherence to safety protocols and emergency response procedures.

Other Duties

• Perform other related duties and special projects as assigned.

Required Qualifications

• Bachelor's degree in Social Work, Psychology, Mental Health Counseling, Human Services, or related clinical field.
• Minimum of five (5) years of progressively responsible experience in clinical, social services, homeless services, behavioral health, or human services settings, including at least three (3) years in a supervisory or management role.
• Significant experience working with individuals experiencing homelessness and complex barriers to stability.
• Strong leadership, communication, facilitation, conflict resolution, and problem-solving skills.
• Proficiency with Microsoft Office Suite and electronic case management systems.
• CPR, First Aid, and Narcan certifications, or willingness to obtain upon hire.
• Ability to participate in a 24/7 on-call rotation schedule.
• Ability to travel throughout New York City for agency and DHS meetings.

Preferred Qualifications

• Master's degree in Social Work (MSW), Mental Health Counseling, Psychology, or related clinical field.
• Clinical licensure (LMSW, LCSW, LMHC, or equivalent) preferred.
• Knowledge of Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Crisis Intervention, and other evidence-based practices.
• Experience working within DHS-funded programs or shelter systems.
• Knowledge of NYC housing resources, placement processes, and supportive housing programs.
• F80, F02 and, Food Handler’s Certificates or willingness to obtain.

Working Conditions – Homeless Programs

• Work is performed in shelter and assessment center settings serving single adults and adult families.
• Programs provide a safe, supportive environment designed to promote stability, self-sufficiency, and progress toward permanent housing.
• Regular interaction with individuals experiencing mental health conditions, substance use disorders, trauma, chronic health conditions, and other barriers to housing stability.
• Staff may be required to respond to crises, behavioral incidents, medical emergencies, and other unpredictable situations using de-escalation techniques and established safety protocols.
• Work may require standing, walking, conducting rounds, and assisting clients within residential and congregate living environments.
• Work may require sitting for extended periods, frequent use of computers and other office equipment, and the ability to complete electronic documentation, communications, and other administrative tasks.
• Work may require regular travel throughout New York City, including all five boroughs and a wide range of neighborhoods. Employees must be comfortable using public transportation, conducting community-based work in the field, and traveling in various weather conditions, including rain, snow, heat, and other inclement weather.
• Employees may be exposed to unsanitary conditions, environmental hazards, and other conditions commonly associated with residential and homeless services settings.
• Programs operate 24/7/365, including weekends and holidays.
• Due to the nature of shelter operations and contractual staffing requirements, mandatory overtime may be required to ensure adequate program coverage and client safety.

Schedule

• Full Time – Monday to Friday 9:00am-5:30pm
• 24/7 on call coverage required for emergencies

Benefits

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
• 403(b) retirement plan with BRC matching contributions
• Tuition assistance and a variety of career development and training opportunities
• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
• Free resources for legal, financial, and personal support

Pay Rate

$88,269.74

Schedule

Monday-Friday 9am-5:30pm