Job Description

Are you a strategic problem-solver who enjoys turning business needs into technology solutions? Join The Salvation Army Central Territory as Assistant Director of Business Analysis and play a key role in shaping the systems, processes, and data that support our mission. In this leadership position, you'll collaborate across departments, guide technology initiatives, improve user experiences, and help drive informed decision-making throughout the organization.

Compensation Range: $97,705 to $122,131/annually, based on experience.

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

The Assistant Director of Business Analysis serves as the strategic deputy and second-in-command for Business Analysis – functioning as the primary technology selection, implementation, and support arm for the Enterprise Strategy and Systems team. This role proactively leads collaborative efforts across business groups and functional teams—including Enterprise Strategy and Systems, Community Relations and Development, IT, HR, Risk Management, Personnel, Program, Finance, and Compliance—to assess stakeholder needs and translate them into functional technology requirements. The Assistant Director also ensures that all technology initiatives prioritize User Experience (UX) and holistic customer service. By defining business requirements for system integrations across the holistic technological ecosystem, this role ensures that data flows seamlessly from disparate functional stacks into a centralized infrastructure, facilitating strategic, data-driven decision-making and leading the organization in successful system adoption.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

1. Strategic Support & Operational Deputy: Partner with the Director of Business Analysis to execute the vision for the Business Analysis Team, supporting standard operating procedures and service agreements.

• Under the guidance of the Director, proactively lead collaborative efforts across business groups, functional teams, and multiple levels to ensure technology initiatives meet diverse stakeholder needs.
• Champion the integration of the Enterprise Strategy and Systems Team throughout the organization, establishing relationships with Territorial and Divisional leadership teams.
• Act as the lead for the Business Analysis team in the Director’s absence, providing high-level decision-making and project continuity.

1. Teammate Partnership & Strategic Alignment: Under the direction of the Director, partner with Business Analysis teammates to ensure strategic alignment and functional incorporation of process design, project management, training, change management, and systems administration into every project.

• Lead broader initiatives with a holistic approach to customer service, ensuring team members are aligned in their support of system end-users.
• Foster an environment where team members collaborate effectively as the "implementation arm" of Enterprise Strategy & Systems, first assessing stakeholder needs and then ensuring those considerations are met as systems are configured.

1. Requirements Gathering & Data Integration/Migration: Perform rigorous requirements gathering and clarify business needs for integrations between the Data Warehouse (Snowflake) and other business technologies.

• Collaborate closely with the Business Intelligence team, who manages the Snowflake platform, data structures, and integrations, to ensure business requirements are accurately translated into technical architecture.
• Coordinate with the Business Intelligence team to provide data extraction and analysis required for complex grant reporting in each business function, as needed.
• Assist the Business Intelligence team in creating technical specification documents to be delivered to development teams based on collected requirements, working with the Director of Business of Analysis to confirm business strategies and decisions.
• Assist in the functional mapping and validation efforts for data migration projects, ensuring that legacy data is accurately categorized and transformed to maintain integrity and historical continuity within the new system environment.

1. Implementation, UX, & Process Optimization: Prioritize User Experience (UX) in all implementation and integration designs, ensuring stakeholder considerations are met during system configuration.

• Serve in a champion and training capacity to prepare users for system adoption, bridging the gap between technical configuration and functional use.
• With support from the Data and Process Specialist, create visual representations (flowcharts, diagrams) of business processes to enhance workflow clarity.
• Evaluate, improve, and standardize business processes and coach users to ensure adherence to established protocols.

1. Cross-Departmental Coordination & Compliance: Work across department lines with Community Relations and Development, IT, HR, Risk Management, Personnel, Program, Finance, and Compliance to garner alignment on system usage, adoption, and data integrity.

• Interpret The Salvation Army minutes and policies at the Corps, Divisional, Territorial, and National levels, as they relate to functional system requirements.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education & Certification:

Bachelor’s degree in business related field, computer information systems or any combination of education, professional certification and experience that provide the necessary skills and abilities to perform the job requirements.

Project Management Professional (PMP) or Disciplined Agile Scrum Master (DASM) preferred.

Experience:

• Five or more years of requirements analysis and experience leading large-scale system selection, implementation and integration projects.
• Three or more years of progressive project management experience.
• Three or more years of management or team leadership experience.
• Proven experience working with complex technology stacks and non-profit information systems.

OR any combination of training and experience which provides the required knowledge, skills and abilities.

Knowledge, Skills and Abilities:

• Communication Ability to speak, write, and understand English in a manner sufficient for effective communication with leadership and field personnel.
• Strategic Design Strong ability to design, implement, maintain, and monitor business processes and rules.
• Technical Analysis Strong ability and experience in system analysis, requirements documentation, and the creation of technical specifications.
• Presentation Ability to clearly articulate and present complex technical concepts both verbally and in writing.
• Domain Strategy Comprehensive knowledge of business analysis and project management strategies.
• Translation Ability to translate organizational strategic goals and desired outcomes into technical documentation.
• Initiative Self-starter and manager of work progress and outcomes, while proactively managing challenges that arise.
• Technical Tools High proficiency in Word, Excel, PowerPoint, and project management applications.
• Mindset Team player with a customer service and user experience mindset.

Supervisory Responsibility:

Directly manages the Training and Data Support Specialist, with future additional managerial responsibilities possible as team needs evolve.

Travel:

Ability to travel as necessary up to 15%.

Physical Requirements:

Physical requirements include:

• The ability to operate a computer, keyboard, mouse, and other standard office equipment.
• Ability to view a computer screen for extended periods and read printed or electronic documents.
• Ability to communicate effectively with colleagues and external contacts, with or without reasonable accommodation.

Working Conditions:

Work is performed in a typical office environment with travel to the Territory Headquarters on an as-needed basis. Full-time position; may require some weekend and evening work.

Qualifications

Why You’ll Love Working at The Salvation Army

Looking for more than just a job? Join a mission-driven organization where your work makes a real impact every day. At The Salvation Army, you’ll be part of a team that values compassion, collaboration, growth, and service to others.

We believe in taking care of our employees by offering:

• Comprehensive medical, dental, vision, life, and disability benefits
• Generous paid time off including vacation, holidays, sick, and personal days
• Retirement benefits including a 403(b) plan with employer contributions for eligible employees
• Opportunities for professional growth, learning, and career development
• A supportive culture that encourages work-life balance
• Competitive compensation within the nonprofit sector

Most importantly, you’ll join an organization with a meaningful mission — helping meet human needs and serving communities with dignity, compassion, and hope. Your work here truly matters.

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please call 847-294-2166.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply