Job Description

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview:

As an Assistant Director of Banquets, you would be responsible for assisting the director in the direction and administration of the Banquet and Catering operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, food and beverage quality, inventory management, cost controls, systems & department management, adherence to federal, state and local standards and meeting participation and facilitation

Assist with the development, implementation and maintenance of department service guidelines and standards

Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Ensure compliance with health, safety, sanitation and alcohol awareness standards

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Act in absence of the Director, as needed

As Needed:

Supports Director of Banquets in directing and coordinating activities of department and employees by overseeing the day-to-day operation.

Collaborate with Banquet/Set-Up Managers with training new and current employees. By developing a curriculum for Banquet University. Curriculum to include but not limited to inform employees of current and new company policies & procedures enhance service, and new industry trends.

Responsible to collaborate with Managers to ensure servers MOS sheets are within 100% compliance monthly.

Responsible to collaborate with Banquet/Set-Up Managers to ensure servers Annual Evaluations are within 100% compliance by deadline.

Responsible to check accuracy of printed checks & verify guarantees before the end of the shift.

Responsible for reviewing Daily Event Report & BEO boards to ensure there is enough banquet equipment on property to accommodate upcoming groups.

Responsible to report to Director of Banquets any needs for new Banquet equipment as well as any repairs. The continuous monitoring of the maintenance procedures is a priority.

Responsible to coordinate weekly Captains and Houseman Supervisor meeting to review group’s needs for following week.

Responsible for pairing up with Banquet Leadership for Beverage inventory when needed.

Responsible for meeting with the meeting planner before event to ensure expectations are met.

Responsible for insuring all standards are consistent at all time.

Responsible for adhering to hotel policies and procedures daily to include but not limited to bar/coffee break consumption, bars opening & closing duties, banquet billing, Micros, etc.

Responsible for adhering to TABC rules and regulations.

Responsible to maintain positive guest satisfaction by answering questions, accommodating special requests, appropriately handles to complaints to the guests' satisfaction and/or solicits assistances from the managers.

Responsible to ensure exemplary guest service during events and through all forms of banquet service in accordance event standards.

Performs walk through of event areas to ensure area is free and clear of catering equipment.

Responsible for working close and coordinating with the Banquet Chef and Executive Steward and their teams.

Daily:

Supports management in directing and coordinating activities of department and employees by overseeing the day-to-day operation.

Responsible to check accuracy of printed checks & verify guarantees before the end of the shift.

Weekly:

Responsible for reviewing Daily Event Report & BEO boards to ensure there is enough banquet equipment on property to accommodate upcoming groups.

Monthly:

Collaborate with Banquet Manager with training new and current employees. By developing a curriculum for Banquet University. Curriculum to include but not limited to inform employees of current and new company policies & procedures enhance service, and new industry trends.

Responsible to ensure servers MOS sheets are within 100% compliance monthly.

Responsible to report to Director any needs for new Banquet equipment as well as any repairs. The continuous monitoring of the maintenance procedures is a priority

Responsible for pairing up with Banquet Leadership for Beverage inventory when needed.

Qualifications

A minimum of 4 years Banquet/Food & Beverage service Experience

Must possess good Leadership, Planning and Organizational Skills

Extensive verbal and basic written skills associated with this position

Strong Customer Service Skills

Solid time management skills

Ability to coach and counsel associates.

Must be able to apply common sense and carry out instructions furnished

Must be flexible to schedule changes.

Must be able to remain calm, organized and diplomatic under pressure. Must be able to hear and communicate clearly

Must have worked with a POS system, or Micros.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.