Job Description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: Assist Banquet Director to ensure proper servicing of all banquet functions; providing guidance and direction to Banquet Operations Managers, Banquet Captains and Banquet Service staff.

ESSENTIAL JOB FUNCTIONS:

• Represents management at functions.
• Determines set-ups in conjunction with Director of Catering and Convention Services.
• Coordinates functions with service staff, culinary leadership and Executive Steward.
• Ensures guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
• Conduct pre-shift meetings to servers and captains on functions and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Maintains the equipment and ensures pars are maintained.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and inputs Synergy work orders for the Engineering Department to maintain rooms in excellent condition.
• Conscious of business fluctuations, ensures schedules are maintained to the correct standards.
• Maximizes profits in department through effective management techniques keeping in mind at all times guest satisfaction.
• Keeps updated in new food and wine trends. Sets the pace and the good example for a successful quality operation.
• Ensures POE is completed by all team members.
• Prepare for and conduct departmental meetings.

QUALIFICATIONS:
• Minimum 3 years experience in a hotel banquet management position in a high volume luxury hotel, preferably a convention property. Candidates with experience in a F&B leadership position with direct oversight of banquets will also be qualified.
• Exceptional knowledge and understanding of various banquet and food service techniques /standards, to include banquet room sets and creativity in room decorations.
• Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.
• Able to set priorities for the Banquet team and provide feedback to others that enhances performance.
• Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to work well under pressure, managing a high volume of BEO’s and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
• ServSafe certification.
• Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
• Knowledge of Florida liquor laws. Strong familiarity with beer, wine and spirits; local knowledge preferred.
• Must be proficient with computer program such as but not limited to: Birchstreet, Opera, ALICE, Kronos, MS Office
• Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, push and pull objects weighing up to 75 pounds without assistance. Must be able to lift and carry items up to 50 lbs without assistance. Must be able to carry a banquet serving tray, filled to capacity, overhead/on shoulder. Ability to stand or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.