Job Description

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll be part of a team that is:

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Mt. Vernon, NY

Hours: M-F (35 hours weekly)

Salary: $90,000

LCSW Required

OVERVIEW OF PRIMARY RESPONSIBILITES:

The Assertive Community Treatment (ACT) Assistant Program Director is a critical leadership position at The Guidance Center of Westchester (TGCW). Established in 2018, TGCW’s ACT program is an evidenced-based practice that offers treatment, rehabilitation, and support services, using a person-centered, recovery-based approach, to individuals that have been diagnosed with serious mental illness (SMI). Typically, individuals served by ACT have a serious and persistent psychiatric disorder and a treatment history that has been characterized by frequent use of psychiatric hospitalization and emergency rooms, involvement with the criminal justice system, alcohol/substance abuse, and lack of engagement in traditional outpatient services.

ACT services are provided by a mobile, multi-disciplinary team who meet at the program participant’s residence, hospitals, public spaces, and in mutually agreed upon settings in the community that meet the participant’s needs. ACT supports recovery through a highly individualized approach that provides participants with the tools to obtain and maintain housing, employment, relationships and relief from symptoms and medication side effects. The nature and intensity of ACT services are developed through the person-centered service planning process and adjusted through the process of daily team meetings.

The goal of ACT services is to assist individuals to achieve their personally meaningful goals and life roles. ACT integrates the principles of cultural competence, addressing the impact of discrimination/stigma, and inter-system collaboration into its service philosophy. An essential aspect of ACT is recognizing the importance of family, community-based, and faith-based supports.

PRIMARY FUNCTIONS:

• Support the ACT Director in ensuring a high-performing culture aligned with agency values and mission and contribute to the team spirit, positivity, and collaboration in care delivery to program participants.
• Provide program and clinical leadership including supervision of interns and 2-4 staff.
• Responsible for a small caseload of program participants.
• Promote, support, and monitor staff development in evidence-based practices inclusive of the ACT model, ensuring that ACT integrates best practices and achieves its goals and objectives.
• Supervise and/or conduct intakes and complete admissions documentation in accordance with guidelines.
• Complete and/or ensure the completion of all documentation of contacts with program participants in electronic medical record and CAIRS system, adhering to regulatory compliance, clinical appropriateness, participant goal(s) and billing needs.
• Review and sign off on documentation in electronic medical records for supervisees (and other team members when needed) to ensure regulatory compliance, clinical appropriateness, participant goal(s) and billing needs.
• Support ACT Director with developing/maintain protocols, workflows, and policy and procedure manuals to ensure that the program meets all regulations, guidelines, and quality assurance requirements.
• Support ACT Director with developing/maintaining systems to monitor participant care on regular basis and proactively address concerns.
• In absence of ACT Director, lead team meetings and clinical case conferences and provide supervisory and management support to all staff
• Function as Family Specialist on the team in order to comply with OMH requirements
• Spend approximately 50% of time providing direct services to participants.
• Take on-call shifts and provide support to on-call staff as needed, especially related to crisis intervention.
• Performs other duties as needed to ensure the success of the program.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT

• outreach and linkages to community supports
• assistance with medication management
• care coordination and support attending appointments
• educational and vocational support
• integrated mental health, addiction, and medical treatment
• housing assistance
• family education and support
• wellness skills development
• facilitate peer support

QUALIFICATIONS AND ATTRIBUTES:

• LCSW required.
• Positive attitude and demeanor with an ability to engage individuals of diverse backgrounds, perspectives and needs.
• Organized, solution-focused team player, with leadership qualities that support a collaborative and supportive interdisciplinary team approach.
• Demonstrated passion and commitment to supporting the well-being and recovery process of individuals and families struggling with complex challenges related to severe and persistent mental illness and/or co-occurring conditions such as substance use and chronic medical issues.
• Ability to conceptualize and implement whole person care, integrated medical, mental health, addiction, and other social determinants of health needs.
• Experience with electronic medical record documentation.
• Bilingual Spanish speaking a plus.

EDUCATION AND EXPERIENCE

• Master’s degree in Social Work
• Minimum one year of supervisory experience preferred

PHYSICAL CHARACTERISTICS:

• These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Must be capable to move throughout work day and follow people served throughout community
• Work alongside co-workers within 3 feet

Must be able to move in tight spaces

IND2024

An Equal Opportunity Employer, including disability and Veterans