Liberty Mutual Insurance

Assistant Director, Knowledge Management & Comm

Liberty Mutual Insurance  •  United States (Remote)  •  1 day ago
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Job Description

The Assistant Director, Knowledge Management Delivery helps transform KM strategy into business results. This role leads the execution of KM initiatives, manages a delivery team, and partners with business leaders to improve how employees find, use, and trust knowledge. As the operational counterpart to the KM Program Director, this leader ensures strategic priorities are translated into roadmaps, delivery plans, and measurable outcomes across the KM portfolio.

What You'll Do

  • Lead the delivery of KM programs, projects, and strategic initiatives.
  • Manage team capacity, priorities, and execution against business goals.
  • Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.
  • Drive improvements in content quality, governance, search, and user experience.
  • Use data and employee feedback to identify opportunities and measure impact.
  • Build relationships across the knowledge management ecosystem
  • Coach and develop KM professionals while fostering a culture of accountability

What you'll need to be successful:

  • Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.
  • Ability to translate strategy into actionable plans and outcomes.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and stakeholder management capabilities.
  • Ability to influence across teams and lead through change.

Qualifications

  • Bachelors degree in communication, information management, learning and development or related fields
  • 5 to 7 years of experience working with cross-functional teams supporting user-centric design principles
  • Understanding of learning and development concepts, including performance support
  • Excellent understanding of business operations and procedures, insurance industry preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and planning skills
  • Strong research and analytical abilities
  • Strong leadership skills and management experience, preferred

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

Liberty Mutual Insurance

About Liberty Mutual Insurance

At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care.

A Fortune 100 company with more than 40,000 employees in 28 countries and economies, we are the ninth largest global property and casualty insurer and generate more than $50 billion in annual consolidated revenue.

We operate through three strategic business units: US Retail Markets, providing auto, home, renters and other personal and small commercial lines property and casualty insurance to individuals and small businesses countrywide; Global Risk Solutions, delivering a full range of comprehensive commercial and specialty insurance, reinsurance and surety solutions to mid-size and large businesses worldwide; and Liberty Mutual Investments, deploying more than $100 billion of long-term capital globally across its integrated platform to drive economic growth, power innovation and secure Liberty Mutual’s promises.

For more information, visit www.libertymutualinsurance.com.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Boston, MA
Year Founded
Unknown
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