The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our
customers. Our focus is on people: our customers, our employees, and our partners. We will continually improve
both the delivery of our products and services and the processes that support that delivery to provide a safe,
efficient, environmentally sound, and fiscally responsible transportation system that delivers economic
opportunity and enhances the quality of life in Kentucky.
By joining our Division of Driver Licensing Team as a Assistant Director in Franklin County, you’ll have
the opportunity to provide leadership and operational oversight for 8 Branch Managers supervising 35 Regional
Driver Licensing Offices across the Commonwealth. You will play a critical role in process improvement and
efficient operations by ensuring a seamless customer experience statewide.
Summary of Responsibilities:
Lead and Supervise: Provide direct leadership to 8 Branch Managers overseeing 35 Regional Driver Licensing
Offices statewide, ensuring operational excellence and consistent service delivery.
- Operational Oversight: Manage statewide driver licensing operations, ensuring compliance with state laws,
federal regulations, and AAMVA standards.
- Strategic Planning: Collaborate with leadership to develop and implement policies, process improvements, and
resource allocation strategies that enhance efficiency and customer experience.
- Incident and Risk Management: Oversee safety, security, and incident response protocols, ensuring rapid
resolution and minimizing operational disruptions.
- Stakeholder Engagement: Serve as a liaison between KYTC leadership, Branch Managers, staff, and external
partners to maintain alignment, resolve challenges, and support statewide initiatives.
Ideal candidate will have experience in:
Proven ability to lead and develop managers and staff across multiple locations, fostering accountability
and collaboration.
- Experience overseeing high-volume, customer-facing service operations with a focus on efficiency,
consistency, and quality.
- Understanding of state and federal driver licensing laws, AAMVA standards, and related security and privacy
requirements.
- Skilled in analyzing performance data, optimizing resources, and implementing solutions that enhance
productivity and customer satisfaction.
- Strong communication and relationship-building skills to effectively collaborate with leadership, staff,
external partners, and the public.
Benefits and Perks:
Comprehensive health with optional dental and vision insurance.
- Retirement savings.
- Professional development opportunities and ongoing trainings.
- A collaborative and innovative work environment.
- Employee wellness programs.
Additional position information (travel required, standing, stooping, bending, lifting, sitting at a desk, etc.)
Travel is required as needed, as well as standing, bending, lifting (25 lbs and under), and sitting at a desk.
If you are looking for a rewarding career with a culture of employee involvement, where teamwork is the norm
and measurement of performance is essential, the Kentucky Transportation Cabinet is for you!
We invite you to apply for the opportunity to allow you to expand your learning potential while providing a
steady paycheck and benefits.
We look forward to reviewing your application!
Applicants must be currently authorized to work in the United States for any employer.
The Kentucky Transportation Cabinet (KYTC) participates in E-Verify and will provide the federal government
with your Form I-9 information to confirm that you are authorized to work in U.S. KYTC will only use E-Verify
once you have accepted a job offer and completed the Form I-9.
For more information on E-Verify, or if you believe that KYTC has violated its E-Verify responsibilities,
please contact Department of Homeland Security (DHS) at 888-897-7781 or
https://dhs.gov/e-verify
