APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR (SS) CIVIL SERVICE TITLE
The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.
Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.
The Housing Services Administration (HSA) is recruiting for one (1) Supervisor III (SS) to function as an Assistant Director, who will:
- Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
- Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
- Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
- Provide direct supervision and operational direction to supervisory staff.
- Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
- Ensure effective coaching, corrective action, and staff development practices are consistently applied.
- Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
- Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
- Coordinate with internal to resolve escalations and systemic issues.
- Represent LMU in cross-division and leadership meetings when delegated by the Director.
- Identify operational challenges and implement process improvements to enhance efficiency and compliance.
- Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.
Hours/Schedule: Monday-Friday 8am-5pm
SUPERVISOR III (SOCIAL SERVICE - 52313
A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs
The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
