Bank of China (Hong Kong)

Assistant/ Deputy/Business Strategy Manager (Contact Centre)

Bank of China (Hong Kong)  •  Hong Kong, HK (Onsite)  •  5 hours ago
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Job Description

Responsibilities:

  • Participate in project management and sales management;
  • Assist the supervisor in researching and formulating development strategies, operational plans, implementation proposals, and organizational design for the Contact Centre, and prepare feasible recommendation reports;
  • Analyze sales data and performance to support supervisor in routine reporting, while tracking the effectiveness of actions plans and adjustment recommendations;
  • Coordinate internal and external matters, serve as a communication bridge to oversee, manage, and support standardized operations, ensuring service quality, efficiency, and effective implementation, with regular progress reports to the supervisor;
  • Provide strategic input and recommendations in relevant areas, supporting the development of long-term strategies and detailed action plans;
  • Handle other duties assigned by the supervisor in managing day-to-day operations.

Requirements:

  • Higher Diploma or above with major in Banking & Finance / Risk Management / Business Administration or related discipline
  • At least 5 years of relevant working experience in banking and financial institutes would be an advantage
  • Responsible, detailed-mind, well-organized with good communication skills
  • Good command of Chinese and English in both spoken and written including Putonghua
  • Proficient in PC skills and MS Office applications
  • Candidate with less experience will be considered as Assistant Business Strategy Manager
Bank of China (Hong Kong)

About Bank of China (Hong Kong)

Bank of China (Hong Kong) Limited (“BOCHK”) is a leading commercial banking group in Hong Kong with strong market positions in all major businesses. We have the most extensive local branch network and diverse service platforms in Hong Kong, including more than 190 branches, 280 automated banking centres, efficient e-channels of over 1,000 self-service machines, as well as Internet and Mobile Banking services. We offer a comprehensive range of financial, investment and wealth management services to personal, corporate and institutional customers. To implement the overseas development strategy of BOC Group, we strive to drive our regional development by expanding our business in the Southeast Asian region. Our branches and subsidiaries have been extended to Southeast Asian countries such as Thailand, Malaysia, Vietnam, the Philippines, Indonesia, Cambodia, Laos and Brunei, with the provision of professional and high-quality financial services to local customers. We will also expedite our development into a top-class, full- service and internationalised regional bank.

BOCHK is one of the three note-issuing banks and the sole clearing bank for Renminbi (“RMB”) business in Hong Kong. With our strong RMB franchise, we are the first choice of customers in this business.Through the deep collaboration with our parent bank, BOC, we provide a full range of high-quality crossborder services to multinationals, cross-border customers, mainland enterprises going global, central banks and super-sovereign organisations.

BOC Hong Kong (Holdings) Limited, BOCHK’s holding company, is one of the largest listed companies on the main board of the Stock Exchange of Hong Kong, with stock code “2388” and ADR OTC Symbol “BHKLY”.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
, HK
Year Founded
Unknown
Website
bochk.com
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