Bank of China (Hong Kong)

Assistant /Deputy Operation Manager (Branch)

Bank of China (Hong Kong)  •  Hong Kong, HK (Onsite)  •  4 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Responsibilities:

  • Supervise and support counter service to ensure service quality and operating properly;
  • Assist the branch managers to plan, execute and manager the counter services
  • Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
  • Handle customer inquiries and complaints to provide quality customer services;
  • Serve as the communication channel between the branch and other functional units.
  • Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

  • Diploma holder or above, with qualification in HKSI preferred
  • At least 2 years relevant banking experience
  • Sound knowledge of banking operations and related policies
  • Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
  • Ability to handle customer complaints
Bank of China (Hong Kong)

About Bank of China (Hong Kong)

Bank of China (Hong Kong) Limited (“BOCHK”) is a leading commercial banking group in Hong Kong with strong market positions in all major businesses. We have the most extensive local branch network and diverse service platforms in Hong Kong, including more than 190 branches, 280 automated banking centres, efficient e-channels of over 1,000 self-service machines, as well as Internet and Mobile Banking services. We offer a comprehensive range of financial, investment and wealth management services to personal, corporate and institutional customers. To implement the overseas development strategy of BOC Group, we strive to drive our regional development by expanding our business in the Southeast Asian region. Our branches and subsidiaries have been extended to Southeast Asian countries such as Thailand, Malaysia, Vietnam, the Philippines, Indonesia, Cambodia, Laos and Brunei, with the provision of professional and high-quality financial services to local customers. We will also expedite our development into a top-class, full- service and internationalised regional bank.

BOCHK is one of the three note-issuing banks and the sole clearing bank for Renminbi (“RMB”) business in Hong Kong. With our strong RMB franchise, we are the first choice of customers in this business.Through the deep collaboration with our parent bank, BOC, we provide a full range of high-quality crossborder services to multinationals, cross-border customers, mainland enterprises going global, central banks and super-sovereign organisations.

BOC Hong Kong (Holdings) Limited, BOCHK’s holding company, is one of the largest listed companies on the main board of the Stock Exchange of Hong Kong, with stock code “2388” and ADR OTC Symbol “BHKLY”.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
, HK
Year Founded
Unknown
Website
bochk.com
Social Media