Job Description

The Assistant Dean, Student Success provides strategic leadership and operational oversight for integrated, holistic student success, engagement, and wellness initiatives that support the undergraduate and graduate student experience at UNH Manchester. Reporting to the Dean of the College of Professional Studies, this position leads campus-wide retention and early intervention efforts, oversees academic advising and student engagement functions, and uses data-informed strategies to improve student persistence, retention, and graduation outcomes. The Assistant Dean also serves as the Deputy Title IX Coordinator for the Manchester campus.

Duties/Responsibilities

Supervision and Leadership

• Provide direct supervision and strategic leadership for the Offices of Academic Advising and Student and Community Engagement.

• Provide functional oversight for student success-related initiatives, programs, and partnerships, including transitional courses and academic support services.

• Maintain a dotted-line supervisory relationship with the Disability Specialist assigned to UNH Manchester.

• Serve as conduct and housing back-up for the Director of Student Affairs as needed.

• Oversee the budgets for the Office of Student and Community Engagement, Academic Advising, Student Activities, New Student Orientation, UNH Manchester Food Pantry, Mental Health Services, and Assistant Dean of Student Success.

Student Success, Retention, and Early Intervention

• Lead campus-wide retention and early intervention initiatives, including early alert, at-risk coaching, conditional admit support, and FirstGen Forward.

• Use student success and retention data to assess, implement, and refine initiatives that support persistence and graduation across the student lifecycle.

• Collaborate with academic departments, enrollment management, and student support units to align retention strategies and improve student outcomes.

Academic Advising, Policy, and Monitoring

• Guide the design, assessment, and continuous improvement of student-centered, high-impact advising strategies that support student success, retention, and graduation.

• Oversee the academic monitoring process for UNH Manchester, including warning, exclusion, suspension, and dismissal decisions.

• Evaluate internal Petitions for Variance in Academic Policy for UNH Manchester undergraduate students.

• Review and make decisions on readmission applications and reactivations from leave of absence or suspension.

• Conduct academic standing, conduct, and academic integrity checks for:

• Study Away eligibility

• College Official’s Reports for students transferring from UNH

Transition Programs and First-Year Experience

• Provide leadership for new student transition courses, including First Year Seminar and Transfer Seminar.

• Develop and align course curricula with institutional learning outcomes, college priorities, and student success initiatives.

• Evaluate the effectiveness of transition programs and collaborate with key stakeholders to implement improvements.

• Collaborate with other UNH colleges to align core themes and outcomes across transitional courses.

• Recruit, train, support, and evaluate First Year Seminar and Transfer Seminar instructors.

• Coordinate peer support models for transitional courses and facilitate student connections to academic and student support services.

Tutoring and Academic Support Services (Knack Tutoring)

• Manage UNH Manchester’s partnership with Knack Tutoring.

• Collaborate with UNH Durham to coordinate and expand tutoring options across campuses.

• Meet regularly with Knack representatives to review tutor performance, utilization, and program effectiveness. Partner with Manchester faculty to promote tutoring utilization and assess academic support needs.

Data, Assessment, and Scheduling

• Collect, analyze, and report data related to undergraduate registration, retention, graduation rates, advising, and academic support services.

• Use data to support strategic decisions related to course offerings, faculty assignments, and academic resource allocation.

• Collaborate with the UNH Data department to develop data requests and conduct additional analyses related to student success and curriculum planning.

• Monitor course enrollments to identify under-enrolled courses and collaborate with academic leadership to identify alternatives when cancellations are necessary.

• In collaboration with the Associate Registrar and Associate Dean, develop course schedules that meet student

• needs and support in-person instruction two to three days per week.

• Under the direction of the Associate Dean, provide guidance and support for teach-out plans related to academic programs being paused or closed.

Student Conduct, Care, and Crisis Response

• Serve as Chair of the UNH Manchester Behavioral Intervention Team (BIT).

• Work with the Dean of Students on complex student complaints with no definitive remedy and provide recommendations for resolution.

• Provide ongoing crisis support and intervention to students, staff, and faculty, including assessment, initial response, and de-escalation strategies.

• Coordinate with internal and external partners as appropriate, including the NH Rapid Response Team, UNH Durham BIT, SHARPP, CREO, the Office of Community, Civil Rights, and Compliance, and on-site mental health counselors.

• Serve as a Hearing Officer when assigned.

Title IX and Compliance

• Under the direction of the Title IX Coordinator & CREO Director, provide on-site resources and support to Manchester students involved in Title IX processes. This includes providing assistance with implementing supportive measures.

Requirements

Minimum Acceptable Education & Experience:

• Master’s degree in higher education administration or related field with a minimum of six years of progressively responsible leadership experience in Student Affairs/Student Success.

• Comprehensive understanding and appreciation and support of undergraduate and graduate student life at a diverse, urban institution plus a commitment to improving the lives of students.

• A demonstrated commitment to equity, antiracism, and the ability to foster inclusive communities.

• Experience working with students, faculty and staff to deliver collaborative initiatives, programmatic support, and offer advice and guidance that enhances student performance and development.

• Excellent organizational, oral, written, and on-line communication skills.

• Effectiveness in budget planning and management.

• Demonstrated knowledge and experiences with student development, assessment, counseling students, and resolution of student issues and crisis effectively.

• Excellent interpersonal skills, with special sensitivity to the needs of a diverse student population.

• Doctorate degree preferred.

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV

• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$72,980.00 - $130,670.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here:USNH Employee Benefits | Human Resources

Location:

Manchester