Job Description

Responsibilities:

• Managed customer connections to understand logistics needs and company goals.
• Regularly communicate with clients to ensure their satisfaction and address any queries or concerns.
• Assess client happiness, gather feedback, and enhance the customer experience.
• Helps handle customer complaints immediately and prevent future difficulties.
• Maximize sales and business growth by understanding client demands and identifying cross-sell and upgrade opportunities.
• Collaborate with the sales team to create account maintenance plans for stable and growing customer relationships.
• Analyze customer data to determine demand trends and behavior patterns.
• Provide frequent status reports on customer maintenance and business redevelopment.
• Collaborate with Marketing, Sales, and Logistics departments to meet client needs and deliver a consistent experience.
• Actively participate in internal training and knowledge sharing to enhance the team's overall capabilities.

Requirements:

• 5 years of experience in customer service, or customer account management experience in the logistics industry is a must.
• Having expertise in leading a team and decision-making abilities is a significant benefit.
• Have outstanding interpersonal and communication skills and the capacity to forge strong bonds with clients at all levels.
• Have sound judgment and be able to react fast to a variety of demands and difficulties from clients.
• The capacity to produce reports, analyze data, and use office software and customer relationship management tools with ease.
• Preference will be given to those who have specific work experience in logistics or related disciplines.
• Excellent self-management and teamwork abilities.
• Ability to communicate effectively in English.