Job Description

Job Location: Morrison County Government Center - Little Falls, MN 56345

Position Type: Full Time - Non Union

Salary Range: $21.58 - $30.71 Hourly

Job Shift: Monday-Friday 8AM-4:30PM

Job Category: Veteran Services DepartmentNature of Work:

This position receives, assists, and directs agency visitors, phone calls, or paperwork to appropriate department staff and resources after determining needs and issues while providing support services to agency personnel as needed.

Communicates with

Internally – All veterans service staff. Externally – Vendors and public.

Supervision

N/A

Essential Work Functions

• Provide excellent customer service in-person, via email, and over the phone by greeting individuals professionally, answering questions, taking complaints, taking detailed messages, and providing timely follow- up as needed.
• Performs general administrative duties, including monitoring and ordering office supplies, preparing memos, and processing invoices and purchase orders for payment.
• Provide administrative assistance for the Veteran Services Department, prepare documents, maintain records, develop reports, and coordinate scheduling.
• Provides assistance and information to veterans and their dependents. Must be knowledgeable of veteran’s benefit programs at the Federal and State levels.
• Assists in filing applications for various benefits, i.e., Burial Benefits, Flag Applications, Change of Beneficiary, Marker Applications, Change of Address, etc.
• Orders necessary documents recorded with the County Recorder and Court Administration.

Other Work Functions

• Performs related work as required.

Qualifications

Minimum Qualifications of Education and Experience

• Must be a Veteran of the United States as defined under Title 38 of the U.S. Code, who has separated under honorable conditions.
• Will be required to provide DD-214 documentation.
• Within one (1) year of hire, complete and pass the Accreditation for Veterans Services Representative test (Morrison County will bear all costs).
• Must have the ability to obtain security clearance to a PIV (Personal Identity Verification) card for access to Veteran’s systems.
• Requires specialized training beyond High School, but less than an associate degree.
• No experience required.
• Ability to pass all position required background(s) and testing(s).

Knowledge, Skills, and Abilities Required

• Understanding of the organization’s goals and objectives.
• Strong interpersonal skills.
• Good written, oral, and interpersonal communication skills.
• Highly self-motivated and directed.
• Strong organizational skills.
• Excellent attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to work in a team-oriented, collaborative environment.

Persons with disabilities

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

• Exposed to:
• 24% or
• Less
• 25% -
• 49%
• 50%-
• 74%
• 75% or
• more
• Office environment
• X
• Sitting, standing
• X
• Walking, reaching, pulling
• X
• Typing/data entry
• X
• Talking, hearing
• X
• Close and distance vision
• X
• Heavy (Over 60 pounds of force)
• X
• Challenging or threatening behaviors
• X
• Work with high detail/deadlines
• X