The Windsor

Assistant Concierge

The Windsor  •  Melbourne, AU (Onsite)  •  13 days ago
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Job Description

About Us

The Hotel Windsor, an iconic Australian hotel embodying the architecture and elegance of a European style ‘Grand Hotel’. Our beautiful hotel is looking for an Assistant Concierge to join our team on a Full-Time basis. We welcome positive, passionate, honest and hardworking individuals into our team, and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.

The Role

Reporting to the Front Office Manager, you are the first and last point of contact for our guests, therefore great Customer Service skills are a must! Sound knowledge of public transport, local attractions, restaurants & events in Melbourne are essential elements of the role.

Duties

  • Assisting in leading and mentoring the team
  • Delegation of tasks to the team ensuring all guests needs are met
  • Handling guest queries and resolving them
  • Delivering guests luggage and collecting guest luggage on check out
  • Providing information on all facilities within the hotel
  • Valet parking of guest cars (both Automatic and Manual)
  • Provide support to the reception team during peak periods to ensure smooth front office operations
  • Follow up on guest requests and special arrangements as directed by department leaders, ensuring completion to a high standard
  • Build and maintain strong relationships with travel partners, tour operators, and local providers to promote memorable guest experiences and day trips
  • Proactively contribute to a collaborative team environment and assist across departments when required

Skills & Experience

  • A minimum of 1-2 years experience in a hotel environment
  • A real passion for delivering position outcomes
  • Sound knowledge of Melbourne
  • Communication and time management skills
  • Exceptional eye for detail and a positive attitude
  • Previous Opera knowledge will be highly regarded
  • Valid Manual Drivers License a must

Benefits

  • Work in Melbourne’s iconic Grand Heritage Hotel
  • A creative, focused and energetic work environment.
  • Enjoy a convenient CBD location close to public transport and vibrant city life.
  • Daily staff meals.
  • Generous staff discounts across all venues (The Hotel Windsor, Aru, Antara, Saadi & Kudo).

This is a full-time position on a rotating roster. You must have full work rights in Australia to apply. Please note that only short-listed candidates will be contacted for this role.

The Windsor

About The Windsor

Brimming with old-world charm and luxury, The Windsor is the last remaining grand heritage hotel in Australia. Established in 1883, it combines the classic beauty and architecture of the Victorian era with the graciousness of the time.

Nestled across parkland and the historic Parliament House in the heart of Melbourne (city), stepping through the polished brass doors here transports you to a quiet oasis. This is the only place where one can hold a meeting, conference or private event in the heritage-listed Grand Ballroom - a rarity in Melbourne and one that has left indelible impressions on guests both Australian and international.

In recent years, The Windsor has expanded into a collection of hospitality establishments including two hat native Australian x modern Asian restaurant Aru, modern Australian restaurant & bakery Antara, and notable Asian-Australian bakery Kudo. These also feature private dining rooms for entertaining.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Melbourne, AU
Year Founded
1883
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