Job Description

Join Shea Homes’ newest resort-style community in Denver, NC! Trilogy Lake Norman offers an exceptional lifestyle centered around a 30,000-square-foot clubhouse featuring a luxurious Grand Living Room, Signature Restaurant, fitness center, indoor lap pool, catering kitchen, and vibrant social spaces. Residents also enjoy outdoor pools, patios, tennis and pickleball courts, event lawns, and engaging livestream events.

We’re seeking an enthusiastic Assistant Community Manager to support the Community Manager(s) in delivering outstanding homeowner service. This role requires strong communication, professionalism, and an in-depth understanding of CC&Rs and management contracts. Help create a welcoming community where neighbors connect, engage, and thrive!

Position Summary:

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Reviews and processes all Architectural applications/submissions to ensure accuracy and completeness for submission to ARC
• Maintains an effective process for tracking all architectural submittals and communicates effectively with the Arc Committee Chair as well as homeowners.
• Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains strict adherence to community and company deadlines.
• Works with support staff and/or Community Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
• Work with support staff and/or Community manager regarding Resident Concern Process.
• Performs other duties as directed.

Knowledge, Skills & Abilities:

• Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Excellent customer service skills.
• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking and/or driving throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.