Job Description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

The Commercial Lines Assistant Account Manager provides essential support to the Account Management team in servicing and maintaining commercial client accounts. This role is best suited for someone who is organized, detail-oriented, and enjoys working as part of a team to deliver consistent, high-quality service.

Key Responsibilities:

• Support Account Managers in servicing a book of commercial lines business
• Prepare certificates of insurance, policy changes, and related documentation
• Assist with renewals and new business processing
• Communicate with carriers regarding policy updates, underwriting requests, and billing inquiries
• Maintain accurate and up-to-date client records in the agency management system
• Respond to client requests in a timely and professional manner
• Review policies and endorsements for accuracy
• Assist clients with billing-related inquiries and coordinate with carriers to resolve discrepancies

Qualifications:

• 1–3 years of commercial lines insurance experience or related background
• Property & Casualty license, or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Clear and professional written and verbal communication skills
• Proficiency in Microsoft Office; Applied Epic experience preferred

Preferred Skills:

• Working knowledge of commercial insurance coverages and terminology
• Experience in an independent agency environment
• Ability to manage competing priorities with accuracy and follow-through

Compensation: The base salary range for this role is $60,000 to $75,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.