Job Description

Un endroit où les gens sont importants – Développer notre personnel pour développer notre entreprise

Nous sommes ravis que vous exploriez des opportunités de carrière qui vous permettront de faire une différence positive chaque jour afin de garder nos communautés en bonne santé, nourries, propres et en sécurité.

Job summary - purpose of the role

As a part of the Customer Service team you are customer ́s internal contact for all order related matters. You are available during office hours (by phone and e-mail,) for customers, suppliers and colleagues and you are responsible for processing the orderseffectively.Customer needs drive your activities and you balance them with the interests of the company. Within the team you will be reporting into the Customer Service Team Lead.

Responsibilities & duties:

• Answer promptly and professionally incoming phone calls and review sales orders sent by e-mail. Respond to customer enquiries on product availability, deliveries, order status, price etc.
• Coordinate incoming orders: review order details to check accuracy of conditions and delivery terms. Register orders promptly and accurately and send order confirmations to customers
• To ensure that orders are submitted in a correct manner with proper permits and that correct certifications are submitted along with delivery to customer.
• Inform customers about changes regarding price, product and delivery time.
• To ensure customer pricing is accurate and regularly updated.
• To record and follow up on quotations and sample requests.
• To enforce collection of empty rental containers from customer when needed
• Register customer complaints and refer to appropriate function for action.
• To issue credit and debit memos.
• Communicate in a service minded manner with customers and all internal functions and provide any necessary information to all shareholders.
• Take advantage of any opportunity to foster new business opportunities.
• Use CRM and other tools as required and comply with all company processes, policies and guidelines.

The duties described in this job description cover the main duties of the role but they are notexhaustive and will vary by country.You may be required to undertake additional or other duties as necessary to meet the needs of the business.

Qualifications & skills:

• Minimum education: Upper Secondary School
• Previous experience inworking in a commercial environment providing good customer service or order administration has a preference.
• Experience and understanding of working in an international environment and/or working within transport and logistics advantageous
• Good knowledge in MS Office, knowledge in CRM tools and SAP is an asset
• Good skills in local language and good skills in English
• You are service minded, have excellent communication skills and you are well organized with good time management skills and the ability to prioritize.
• High degree of ownership, pro-active
• A team player with the ability to work independently within given framework
• Flexible and able to adjust to changing conditions

Key competencies and behaviors

• Result oriented: Identifies goals, carries out activities and works focused to achieve the desired results. Sets challenging targets for her/his own work. Maintains focus on the target even when difficulties arise on the way.
• Structured : Plans, organizes and prioritizes her/his work effectively. Builds structures that others can work from. Sets up reasonable deadlines and keeps them.
• Teamwork oriented: Works well with other people, acts sensitively and attentively to the views of others, skills and accomplishments of others. Identifies and develops relationships in the group.
• Initiative: Takes the initiative and comes up with new proposals for ways of working. Starts activities toward a desired result. Arguments and explains why the activities is to be carried out.

Why Univar Solutions: Today's customers and suppliers need more from their chemical and ingredients distributor. To innovate and grow, they need an ally—a collaborative expert who can help shave time and effort from their processes, formulate breakthrough products, optimize their logistics, and improve safety and sustainability.

Il faut des gens comme vous et un réseau mondial de plus de 9 500 employés pour bâtir une entreprise où les meilleurs souhaitent travailler.

En tant qu’employé estimé d’Univar Solutions, vous comprenez que nous sommes plus qu’une simple société de distribution. Qu’il s’agisse de fournir des ingrédients vitaux pour l’alimentation et la nutrition ou de contribuer à la salubrité de l’eau potable, notre entreprise s’engage à améliorer la qualité de vie de ses clients, de ses fournisseurs et de ses partenaires en servant les industries les plus essentielles au monde.

Nous nous engageons pour la diversité et l’inclusion sur le lieu de travail. Ensemble, nous construisons une culture où l’expertise, les expériences et les perspectives uniques de chaque employé sont reconnues et respectées. Par le biais de nos réseaux de ressources aux employés, nous offrons les opportunités d’apprentissage et de développement qui nous permettent de redéfinir notre industrie tout en faisant la différence dans nos communautés.

Univar Solutions met en œuvre une politique d’égalité des chances. Tous les candidats qualifiés seront considérés pour le poste et ne seront pas victimes de discrimination en fonction de leur race, sexe, orientation sexuelle, identité sexuelle, religion, origine nationale, âge, handicap, statut de vétéran ou autre classification protégée