ABOUT THE DEPARTMENT:
The Finance Department is responsible for the planning, implementation, oversight, integrity and reporting of the City's operating and capital finances. The Department also processes payments for real estate and personal property taxes, municipal lien certificates, motor vehicle excise tax, and water bills. The Revenue Division is responsible for annually issuing approximately 190,000 bills and notices. All revenues are reported and processed through the Revenue Division.
ABOUT THE ROLE:
Reporting directly to the Deputy Finance Director, this position oversees the Revenue Collections Office, a division of the Finance Department. The Assistant Collector supervises a team of eight staff members and is responsible for the collection of all taxes and utility payments due to the City.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The ideal candidate will have strong leadership, organization, and communication skills, with a proven ability to provide excellent customer service. A thorough working knowledge of applicable municipal finance laws and Massachusetts Department of Revenue regulations is essential for this role.
Supervise and lead staff to ensure exceptional customer service is provided to all taxpayers and citizens.
Foster collaboration, coordination, and communication with other City Departments that contribute data and information required to issue bills.
Manage the full billing and collection lifecycle for semi-annual real estate and personal property taxes, quarterly water and sewer bills, and all excise commitments, including demands, warrants, and markings as well as refunds.
Oversee the Tax Title process.
Identify and implement systematic improvements in office processes and procedures.
Maintain current policy and procedure documentation for the Revenue Collections office.
Ensure regular training/professional development for office staff.
MINIMUM REQUIREMENTS:
Experience and Education:
Bachelor's Degree in Accounting, Business, Finance or equivalent combination of training, education and experience required.
Massachusetts Collector Treasurers Association (MCTA) certification highly desirable. Successful candidate will be required to attain and maintain MCTA certification.
Five years or more of demonstrated successful management experience, preferably in a municipal Treasurer/Collectors office.
Knowledge, Skills, and Abilities:
Highly organized and detail oriented individual able to handle multiple tasks while working in both a team environment as well as independently with minimal supervision.
Working knowledge of Munis and Tyler Software or similar billing and collections system.
Working knowledge of applicable municipal finance laws and Massachusetts Department of Revenue regulations.
Proficiency in Microsoft Office Suite, particularly MS Word and Excel is required.
Strong interpersonal skills and excellent communications skills, both written and verbal required.
PHYSICAL DEMANDS: Ability to access, input, and retrieve information from a computer using various software programs. Answer telephones and maintain multiple files. May require minimal lifting of up to 10 pounds.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT: General office environment with air conditioning and fluorescent lighting. The noise level can be high as the office is active with phone calls and walk-ins. This position may be eligible for hybrid work under the City's Telework Policy depending on operational needs.
OF BENEFITS:
Competitive benefits package including:
Competitive health, dental, and vision insurance
Vacation and Sick leave eligible
Sick incentive pay eligible
3 Personal Days
14 Paid Holidays
Management Allowance of $2,700/year
City employee commuter benefits (T-Pass reimbursement, Bluebikes membership, EZ Ride Shuttle membership)
REQUIRED DOCUMENTS:
Please upload the following documents to complete your application:
Resume
Cover Letter
Cambridge is a city in Middlesex County, Massachusetts, United States, in the Greater Boston area. It was named in honor of the University of Cambridge in England, a nexus of the Puritan theology embraced by the town's founders. Notably, Cambridge is home to two internationally prominent universities, Harvard University and the Massachusetts Institute of Technology. According to a 2008 census estimate the city population was 105,594. It is the fourth most populous city in the state, behind Boston, Worcester, and Springfield. Cambridge is one of the two county seats of Middlesex County (Lowell is the other).
The site for what would become Cambridge was chosen in December 1630, because it was located safely up river from Boston Harbor, which made it easily defensible from attacks by enemy ships. The first houses were built in the spring of 1631. The settlement was initially referred to as "the newe towne". Official Massachusetts records show the name capitalized as Newe Towne by 1632. Located at the first convenient Charles River crossing west of Boston, Newe Towne was one of a number of towns (including Boston, Dorchester, Watertown, and Weymouth) founded by the 700 original Puritan colonists of the Massachusetts Bay Colony under governor John Winthrop. The original village site is in the heart of today's Harvard Square. The marketplace where farmers brought in crops from surrounding towns to sell survives today as the small park at the corner of John F. Kennedy (J.F.K.) and Winthrop Streets, then at the edge of a salt marsh, since filled.
